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Sheraton Mirage Port Douglas Resort


Hotel class 4.0 of 5
Davidson Street | PO Box 172, Port Douglas 4877, Australia
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70% Recommend
3.5 of 5 stars 211 reviews
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By trip type
All (211)
[ Date ] [ Rating ]
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5 of 5 stars
5starTravelnut   21 contributions
Cleveland, Ohio
7 Feb 2010 | Trip type: Couples New

This resort is spectacular for it's grounds. I was blown away by the property when I stayed here in 2004 and I made a point to return with my husband. Besides being on a beautiful beach, the resort is completely surrounded by man-made lagoons & beautiful tropical landscaping. I could walk peacefully for hours just enjoying seeing so many different... more

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3 of 5 stars
McTraveler_Chitown   14 contributions
Chicago
7 Feb 2010 | Trip type: Couples New

We stayed at the Sheraton Mirage for three nights. The resorts sells itself as a "prime" resort, but we don't believe it should fall into such a high end category. The service met our expectations for a Sheraton Hotel. However, the room did not meet any expectations. First, the room and hallways had a distinct salty, moldy odor. I believe... more

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4 of 5 stars
chelenjeff   46 contributions
Canada
3 Feb 2010 | Trip type: Couples New

We stayed at the Sheraton for 4 nights in early January. We thoroughly enjoyed our stay. We arrived late on a tuesday night and the front desk staff were waiting for us and checked us in quickly and had a porter help us find our way to our room quickly so we could get settled and get to bed. The... more

Management response from
Public Relations, Manager

Dear chelenjeff Thank you so much for choosing to start 2010 at the Sheraton Mirage Port Douglas. Your very gracious feedback on our resort and location, front desk and porters is much appreciated and we are so pleased that you enjoyed your time with us. Our dedicated team in reservations led by Alison is always very happy to assist guests...

Loved it!
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5 of 5 stars
Wussco   1 contribution
Sydney
2 Feb 2010 | Trip type: Couples

My husband and I stayed here for 6 night for our 2nd Wedding anniversary in March 2009 and loved it. Its true the decor is slightly dated, but it was clean and being in a garden view room we had a beautiful outlook onto tropical manicured gardens. The pools were spectacular and the swim-up bar a real favourite. We tended... more

Management response from
Public Relations, Manager

Dear Wussco It was very kind of you to post a review of your last stay at the Sheraton Mirage Port Douglas and we are thrilled with you high scores given on our location, cleanliness and service. Our unique beachside location is the ideal place to watch the sunrise, we recommend picking up a towel and a take away espresso...

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4 of 5 stars
snowgirl18   2 contributions
Cathy Crawley
27 Jan 2010 | Trip type: Family

I have stayed at the Sheraton Mirage twice. Once in 1998 and once in 2008. While the hotel does need to be updated to keep up with the 5 star title, (ie: new carpet that doesn't include tropical fish, lagoons need painting, and bedroom furniture needs to be updated) the staff have always been absolutely fantastic to deal with, the... more

The best!
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5 of 5 stars
Findlowfamily   1 contribution
Victoria
23 Jan 2010 | Trip type: Family

We have been regular guests at the SMPD for a number of years now and it has always lived up to expectations. With small children, the room service staff are constantly asked to warm up our babies food which is always done promplty and with a smile. The resort is second to none as far a beach proximitly, the pool... more

Management response from
Public Relations, Manager

Dear Darren and Family, As very much valued regular guests, it was so kind of you to take the time to write down your thoughts on your many stays with us. We certainly appreciate your high scores on our service, location and guest rooms. It was very pleasing to read that you enjoyed our breakfast and dinner buffets, our Chef...

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4 of 5 stars
CanberraFamilygirl   1 contribution
Canberra
21 Jan 2010 | Trip type: Family

We stayed at the Sheraton in 2006 (can't believe it was that long ago!). We were quite concerned at negative reviews we had seen here, but had a fabulous time. I think you have to put it into context that you are going to a tropical Australian resort. Ants are a hazard of life there - I have known ants... more

Management response from
Public Relations, Manager

Dear Canberrafamilygirl Thank you for taking the time to write a review from your previous stay. We certainly appreciate your high scores for our rooms, location, service and cleanliness. Your feedback regarding our luxurious and spacious Villas definitely highlights their popularity, particularly for families or those guests who want full kitchens, laundry and daily service. Please contact Anne Grant directly...

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5 of 5 stars
Wattie10   1 contribution
Sydney
18 Jan 2010 | Trip type: Friends getaway

I dont really have any tips this time as our stay was as lovely as ever. Great staff and very pleasant check in and out. My friends loved the pool. LIked the towel tokens and the 25% discount card. However I have not been sold on your breakfasts and so didnt have breakfast this year. All in all a lovely... more

Management response from
Public Relations, Manager

Dear Wattie10 The team here at the Sheraton Mirage Port Douglas thank you for writing about your recent stay at our beautiful resort. We do thank you for complimenting our associates (giving us 10 out of 10!) and your efficient check in and check out and the value additions to your booking; the team here do strive to ensure all...

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2 of 5 stars
jakrob   1 contribution
United Kingdom
17 Jan 2010 | Trip type: Couples

We moved to this hotel after being put in some self-catering appartments that were not sutable. This hotel was, I believe built in the 1980's and has never been updated. Our room was infested with tiny ants despite asking four times for this to be dealt with it never was. One restaurant was hardly ever open and the main restaurant... more

Management response from
Public Relations, Manager

Dear jakrob Thank you for taking the time to review our resort online and providing constructive feedback. We were disappointed to read your comments and very much regret that you did not enjoy your time with us. Rest assured we’ll discuss the matters raised with the team here. I am sorry that there were problems with your laptop when you...

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4 of 5 stars
cowfarmer350   7 contributions
te aroha
17 Jan 2010 | Trip type: Family

I waited 20 years to get to stay at this place.The price to stay is not cheap for a family of 6 and we looked for the best deal that we could find on wotif.com when we came to Australia.We had adjoining rooms and based on the previous reviews, decided to go for the lagoon rooms which were excellent.The lagoon... more

Management response from
Public Relations, Manager

Dear Cowfarmer350 The dedicated Sheraton team here very much appreciates your complimentary review of our resort and grounds. Your positive feedback on our saltwater lagoon pools and our renowned breakfast buffet was very pleasing to read as was your high ratings score of our cleanliness, service standards, guest rooms and location. We are so pleased it was one of your...

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Sheraton Mirage Port Douglas Resort Also Known As

  • Sheraton Port Douglas
  • Port Douglas Sheraton
Address: Davidson Street | PO Box 172, Port Douglas 4877, Australia
Hotels in Port Douglas Sheraton Mirage Port Douglas Resort
3.5/5.0
211
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