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Mercure Cairns Harbourside

4.0 of 5
209-217 The Esplanade, Cairns, Queensland 4870, Australia
Hotel amenities
Mercure Cairns Harbourside
Ranked #14 of 72 hotels in Cairns
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538 reviews from our community

Traveller rating
    157
    259
    95
    24
    3
See reviews for
Families
115
 
Couples
250
 
Solo
57
 
Business
53
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 17 May 2013 NEW

We stayed two nights and paid the upgrade from the superior ocean view to the privilege room. Room size was good, comfortable king bed (two singles together), great view from balcony however cheap mouldy plastic chairs on the balcony, the bathroom okay however has mould over the extractor fan vent above the bath (all it needed was a wipe over)... More

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MercureHsideGM, General Manager at Mercure Cairns Harbourside, responded to this review
20 May 2013

Dear Kat755, Thank you for your recent comments and giving me the opportunity to respond. I would firstly like apologies for not meeting your expectations. We receive many positive comments about our Privilege rooms however it is the details that we need to improve to ensure we meet and exceed the all round experience. I have discussed your comments with... More

Boyne City, Michigan
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 16 May 2013 NEW

We spent 3 nights at the Mercure Cairns Harbourside and enjoyed every moment. The hotel location was ideal for easy access to the airport, downtown and the marina district. Our room was clean, spacious, quiet and well appointed. Staff were very friendly and helpful. The bar and dining areas were very enjoyable.

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Herndon, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 15 May 2013 NEW

Stayed in an oceanfront room for 3 nights. The view was not great because we were on the first floor, if you pay for oceanfront make sure you get up higher. Also, it's just a view, not a great beach and not one you can swim at or walk on. The staff was friendly, the room was okay, the location... More

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MercureHsideGM, General Manager at Mercure Cairns Harbourside, responded to this review
20 May 2013

Hi skigirl26, Thank you for your recent comments and giving me the opportunity to respond. I am sorry that we could not meet all of your expectations. With regards to the beach, it is great to look at and admire the view but agreed regarding the swimming. With regards to the bathrooms, we are currently in review to install shower... More

Indore, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 15 May 2013 NEW

We arrived at 2:00 PM, checking in was very prompt , we informed that its our anniv today , the duty manager offered us room upgrade @ 10$/night which was nothing compared to the room's view !! The manager also personally brought us a bottle of Sparkling Wine complimentary !! To add up hotel has shuttle service towards city center... More

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Chesterfield, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 May 2013 NEW

We stayed 4 nights in this hotel in the middle of a three week tour of Australia. It provided us with a relaxing respite, very friendly and helpful staff. Dick on Reception was particularly knowledgeable with regard to local day trips. We booked a sea view room which was well worth the extra money and we made good use of... More

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Victoria, Australia
Top Contributor
73 reviews 73 reviews
41 hotel reviews
Reviews in 35 cities Reviews in 35 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 13 May 2013

We booked this hotel through Wotif secret deal and paid $95/nt. This hotel is near the Cairns hospital, and is about 5- 7 mins drive from the busy area. Other than the location, the room is clean and spacious. If you have a car then, it's not really a problem. A balcony over look the beach is also a plus... More

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See 5 more reviews by easygoing15 for Cairns
Cairns, Australia
1 review
4 of 5 stars Reviewed 6 May 2013

My wife and I though it was great, a nice stroll to the restaurants etc, a view of the sea king bed was to king singles which is common but we ended up on one, as one soft and the other firm, only a minor problem otherwise a great stay.

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Review collected in partnership with Accorhotels.com

Hong Kong, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 May 2013

We stayed at this hotel for 3 nights in March. It is about 10 minutes drive from the airport. We had a twin room facing the sea with a balcony. As we arrived early at about 8 am, we were allowed to use the room with a surcharge of A$30. All the staff at the reception were cheerful, helpful and... More

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Canberra
Top Contributor
72 reviews 72 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 30 April 2013

The important thing was the service. The staff were fantastic! Reception was the best! Also the restaurant was epic! Location good and there is a bus shuttle into the centre of Cairns. I recommend this hotel to you!!

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Review collected in partnership with Accorhotels.com

Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 29 April 2013

Travelled for business, stayed only one night and needed a good night sleep. The room was lovely and a great surprise to find a kitchenette with mircowave. The bed was very very comfortable. Requested a quiet room, and thats exactly what i got, a great short stay with a wonderful nights sleep for my hectic and very early start the... More

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Review collected in partnership with Accorhotels.com

 
 
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Additional Information about Mercure Cairns Harbourside

Also Known As:
Mercure Cairns Harbourside Hotel
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside
Mercure Cairns
Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Cairns
#7 Luxury Hotels in Cairns
#12 Family Hotels in Cairns
Price range (per night): ₹ 5,243 - 9,106
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located on the secluded end of the Esplanade, Mercure Cairns Harbourside has 173 rooms and suites, a restaurant and wine bar/cafe, with a courtesy shuttle bus hourly to and from the city centre. ... more   less 
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Mercure Cairns Harbourside
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