notified that I would and did arrive at 11pm. No bellman, concierge and 3 sets of 4 steps between driveway and front door. Lugged our 5 bags to the counter where duty manager Melanie was checking in a guest. Waiting, waiting - Melanie wants to chat to guest - and what will uou be doing in Cairns - guest answering... More

I stayed here after for a few days after a trip to PNG and had a great time. It was close to the docks and a reasonable price. The room was clean, the bath was nice and the view of the water was great! I was only here for three days but the location allowed me access to the boats... More

This is an attractive hotel with recently renovated rooms in a prime location in downtown Cairns. Unfortunately, it is poorly managed and suffers from a multitude of problems, many of which have most likely been caused by over-aggressive attempts to cut costs. No doormen or bell staff were present on the weekend when I checked in - none were present... More

Excellent location, excellent rooms. Near esplande street, convenient for shopping, food, and swimming. The front desk are very friendly and willing to help. I booked a trip to green island online. The tour guide did not show up on time. The front desk make phone call contact the trour guide for me. More

We spent 3 nights at the Hilton, with our extended family of 6 people (3 adults, 3 children). We had 3 harbour view rooms - 2 interconnecting rooms + 1 additional room. The rooms were clean and modern, with beautiful harbour and mountain views. The pool was warm and lovely for the kids. We spent a bit of time at... More

We are Hilton honors members and try to find Hilton's wherever we travel. The service was top notch here in Cairns. The hotel just had a complete renovation and was looking beautifully fresh & new. The hotel has open coridors leading to the rooms. Our room was large with a balcony that overlooked the water - very nice option for... More

During a combined business and pleasure trip to eastern Australia, my wife and I spent several days in Cairns as a hub for travel to the Great Barrier Reef and the rain forest. As a Hilton Honors Diamond, we chose the Hilton Cairns, and what a great decision! The location and view were grand, looking across the water feeling as... More

The staff here couldn't do enough for us, especially as we were lucky enough to be upgraded onto the exec floor with my Hilton points, but I would have paid extra the service helped make our holiday with plenty of advice what to see and do on our 5 night stay, with trips to the reef, the zoo, Kuranda and... More

The rooms are nice- and ask for Cecil- he is an amazing concierge. But... DON'T GO TO MONDO'S there are huge bugs and the wait staff is extremely rude. The hotel is outdoors so there were lizards and bugs all over the door when we came home at night. Internet charges for 2 days were over $300. The shower is... More