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Holiday Inn Cairns

4.5 of 5
121-123 The Esplanade & Florence St, Cairns, Queensland 4870, Australia
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Ranked #19 of 80 hotels in Cairns
4.0 of 5 stars 335 Reviews
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335 reviews from our community

What travellers say about this hotel
  • Tour Desk(19)
  • Great location(10)
  • Ocean view room(9)
  • Very nice(6)
  • Clean and comfortable(5)
  • Good value(4)
  • Friendly and helpful(3)
  • Hotel staff(3)
  • King bed(3)
  • Would definitely stay(3)
Traveller rating
    85
    165
    56
    16
    13
Only show reviews for Family (60) | Couples (144) | Business (25)
Date Rating
3travellingtogether
Brisbane, Australia
2 reviews
4 of 5 stars Reviewed 14 February 2012 NEW

Nice hotel by the esplanade. A short walk to all amenities but far enough to avoid the noise. Price wise the restaurant Sirocco can compete with all the restaurants around, and the food is good. The rooms are nice and comfortable with everything you need for the little time you will spend at your room. At check in staff was... More

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SushNam
Panaji, India
Senior Contributor
23 reviews
16 helpful votes
3 of 5 stars Reviewed 12 February 2012 NEW

The stay here was a mixed bag. While the room was big and had all the amenities, somehow I didn't enjoy my stay there. Firstly, the check-in, all the lady was interested in telling us was how we would be charged to use the laundry machine, charged to make a call, charged to use internet(Somehow internet seems to be a... More

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VagabondNic
Cairns, Australia
Senior Reviewer
9 reviews
3 helpful votes
4 of 5 stars Reviewed 4 February 2012

Got a great breakfast & room deal for 3 nights, found it so nice ended up staying 5 nights. Good walkable location but not in town where it can get loud & noisy with all the restaurants. But close enough for us to walk the 1 block to restaurants like Splash (great family run seafood restaurant - always does a... More

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Kate George, Manager at Holiday Inn Cairns, responded to this review
12 February 2012

Hi VagabondNic, Thank you for taking the time to post your feedback. It was great to see your comments on Room Service and Sirocco Restaurant. I have been getting a lot of good comments about our food recently, especially about the lamb. I will be passing on your comments to our Head Chef. With so much within short walking distance... More

BCNY100
New York City, New York
Senior Contributor
22 reviews
4 helpful votes
5 of 5 stars Reviewed 30 January 2012

Don't be fooled by the outside of this hotel, it's amazing. The rooms are newly updated, and very comfortable. The bed was the best night's sleep I had in Australia. Clean linens, nice furnishings, the room was everything I could ask for. The staff were unbelievable. They went out of their way over and over again to be helpful. The... More

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Kate George, Manager at Holiday Inn Cairns, responded to this review
3 February 2012

Hello BCNY100, Thank you for taking the time to post your feeback. I am so happy to see you enjoyed your stay with us at Holiday Inn Cairns. I will be sharing your comments with our team. We hope to welcome you back to Tropical North Queensland again soon. Best Regards Kate George Guest Experience Manager More

Hiddenite
HK
Senior Reviewer
7 reviews
1 helpful vote
4 of 5 stars Reviewed 29 January 2012

First time staying here and I found that the staff are the best among the other Holiday Inns that I've stayed during my trip in Aussie. Very efficient and patient too. The room is also big enough for all my luggage and other stuff. They provide enough beach towels, probably knowing almost everyone staying with them will go to the... More

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Kate George, Manager at Holiday Inn Cairns, responded to this review
3 February 2012

Hello Hiddenite, Thank you for posting your feedback. I am so happy to see you recognised our wonderful staff. Having a great team is a strong foundation to making a great hotel. Thank you for your comments on the bathroom. Please fell free to email me on dm2@holidayinncairns.com.au with which room you stayed in and i can get engineering to... More

J P
Auckland, New Zealand
Reviewer
5 reviews
2 helpful votes
3 of 5 stars Reviewed 11 January 2012

We stayed at the Holiday Inn in Cairns for 2 nights. We found the staff to be very helpful and lovely, but our overall experience was a bit average. The shower in our room wouldn't drain and there was no ceiling fan to let the moisture out of the bathroom. We requested a normal Queen or King bed and ended... More

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Kate George, Manager at Holiday Inn Cairns, responded to this review
15 January 2012

Hi J P, Thank you for taking the time to post a review. In regards to the bedding configurations of your room, when allocating rooms we endeavour to do our best to accommodate guests' preferences. However on some occassions we are unable to allocate the prefered bedding configuration. I apologise that we were unable to meet your needs on this... More

varungupta_18
Pune, India
Senior Reviewer
6 reviews
4 of 5 stars Reviewed 9 January 2012

I was staying in holiday inn cairns for 3 nights in the month of dec 2011 for my honeymoon.The first look of hotel is good.The staff was really helpful and sweet.Since it was my birthday when i was staying during the checkin they wished me whcih was quite sweet of them though i expected a small surprise or a gift... More

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Kate George, Manager at Holiday Inn Cairns, responded to this review
15 January 2012

Hi varungupta_18, Thank you for posting your feedback. The location of the Holiday Inn Cairns is a strength of ours. This means our guests are able to experience all that Cairns has to offer easily. I am glad you thought our sercive was friendly and helpful. Kind Regards, Kate George Guest Experience Manager More

paddleballdude
Toronto
Senior Contributor
32 reviews
14 helpful votes
5 of 5 stars Reviewed 6 January 2012

We stayed at this property for three days in December, 2011. our package included a full breakfast. The property is conveniently located on the edge of downtown so everything is within walking distance. Being on the edge of downtown, the propery is quiet at night which makes for good sleeping. The rooms are spaceous enough and are clean and tidy.... More

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Kate George, Manager at Holiday Inn Cairns, responded to this review
15 January 2012

Hi Paddleballdude, Thank you for taking the time to write your review. We take great pride in providing quality food and beverage experiences to our guests and am glad you got to enjoy some of what we have to offer. I will be sharing your comments with our team. Kind Regards, Kate George Guest Experience Manager More

gladtoassist
Sydney, Australia
Reviewer
5 reviews
2 helpful votes
2 of 5 stars Reviewed 6 January 2012
1
person found this review helpful

Stayed at the hotel one night as we had to catch a very early plane to take us back home. We arrived at the hotel after 1pm, but could not check in as the room was not ready for us. Reserved a room with a king size bed, got two singles put together. Room and the hotel looked very tired... More

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Kate George, Manager at Holiday Inn Cairns, responded to this review
15 January 2012

Hello gladtoassist, Thank you for posting your feedback. I sincerely apologise that our service was not up to standard on this occasion, I can assure you that we treat wake up calls with the utmost importance and incidents such as these are rare. In regard to our king beds, the bases are split bases and the mattresses are king sized... More

JAmerican2
Ft. Lauderdale
Top Contributor
59 reviews
75 helpful votes
3 of 5 stars Reviewed 3 January 2012

There were no surprises! Holiday Inns are usually clean and the rooms are usually basic, no frills. We had a good sized room, with a king sized bed(comfy), flat screen TV, desk/chair, and large balcony with a few chairs. The bathroom was very small and the shower was one of those ridiculous kinds that have half of a shower door.... More

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Kate George, Manager at Holiday Inn Cairns, responded to this review
3 February 2012

Hello JAmerican2 Thank you for taking the time to post your feedback. I am glad you mentioned our breakfast selection. We pride ourselves on producing a great breakfast. Thank you for your comments on housekeeping. I will pass these comments on to the appropriate department leaders. We hope to welcome you back to Holiday Inn Cairns again soon. Best Regards,... More

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Holiday Inn Cairns Also Known As

  • Cairns Holiday Inn
Address: 121-123 The Esplanade & Florence St, Cairns, Queensland 4870, Australia

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