FIRST THING: always make sure you are booking at THIS hotel and not the other one with same name but different address. The GOOD hotel is at 60 McLeod Street, but the WRONG one is at 255-257 Lake Street. The Lake Street hotel is RUBBISH and the management is not nice. This hotel at 60 McLeod St however is very... More

Helpful as it was my first time in cairns, lovely reception staff. 5 star cleaned rooms. The best location. More

There are defintely pros and cons of staying here. Great room with loads of space and great facilites. The aircon in the bed room was not enough and i found myself on the couch on more that one occasion. These bedrooms really need their own airconditioner - nothing worse than spending money on a room and you are hot!! The... More

Our experience at this Hotel was a little disappointing. I have friends who have really enjoyed this accommodation facility however we had a bad experience. They have very limited front desk hours so if you are checking in any other time you need to get a code to open a key safe. We didn't know this and had to wait... More

My fiance and I stayed for 1 week during December while moving house. The property is really well located, right across the road from Cairns Central shopping centre with a Coles, cinema, heaps of shops etc, and only a few blocks away from the Esplanade with lots of resturaunts and bars. We didn't have any problems with any of the... More

Great location, rooms are clean, well equipped and are a good size with qlarge big balconies, unfortunately the reception staff have a sully attitude, made to feel they were doing you a favor serving you, no smiles, based on other comments mngt should address this ASAP More

I only had a very whirlwind stay here, but it was nice! Beautiful rooms. We faced the Coles complex but I didn't find there were any noise problems, and we got a beautiful sunset. More

As check-in was after hours the room key and swipe cards were left in the outside safe which was fine because an email is sent before you arrive explaining all of this but it would be better to have some service past 6pm.! Overall this was just one of my concerns about the "service"... if you wanted to know anything... More

The staff were excellent, friendly helpful however there wasn't a Daily servicing of the room, towels were wet and dirty especially considering I stay in excess of 5 nights, the rubbish bin overflowing with empty bottles etc, the overhead bed fan noisier than a jet taking off, unuseable! and if facing Central Shopping Plaza the high pitched noise from COLES... More