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Park Regis City Quays


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65% Recommend
3.0 of 5 stars 23 reviews
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[ Date ] [ Rating ]
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4 of 5 stars
Hallett Cove, SA
12 Oct 2009 | Trip type: Family

Reading the negative reviews here I can't believe people were staying in the same hotel as us!!! We booked a 2 bedroom apartment for one night in September 2009. It was actually 2 rooms co-joined. The main room was a massive apartment with a huge kitchen and lounge area. The second room was a little small but we were only... more

Management response from
SWHG_Operations, Manager

We appreciate this guest's feedback and we feel we can make it an even better experience going forward. We have standard and superior rooms. Our superior rooms, for just a little extra, have been fitted with a soft refurbishment package. This package includes new, VERY comfortable beds, LCD Televisions, DVD players with IPod dock and a desk with lamp. We...

grotty
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2 of 5 stars
Hamilton, New Zealand
21 Jul 2009 | Trip type: Family

I was quite dissapointed, the room was spacious but grubby and not very comfortable. The location is great for party types but a bit noisy for us that were tucked up in bed. the crdit card surcharge you get told about on checkin is a cheek, when I book a hotel I want to know the price I pay before... more

Management response from
SWHG_Operations, Manager

We appreciate the feedback and regret that the guests did not enjoy their stay. Unfortunately, credit card companies and banks charge for each transaction made and most businesses pass on the extra cost to the customer. This is a cost that applies only to payment by credit card, not to EFTPOS or cash payments; therefore we cannot include the surcharge...

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4 of 5 stars
Buckinghamshire
8 Jul 2009 | Trip type: Family

I have read other reviewers to whom slated this place, but cannot fathomably understand them after my own personal experience there. This new complex has had new furniture, which answers the uncomfortable beds problem, has helpful and friendly staff, is clean and comfortable. It was a pleasure staying here, especially as it was so central. It is a one minute... more

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1 of 5 stars
Wellington NZ
18 Jun 2009 | Trip type: Business, Solo travel
0/1 found this review helpful

I stayed in Cairns for 5 nights for a business conference. This hotel had only one point in its favour- it is very close to the convention center. I arrived late at night and went to take a shower. The soap dispenser had leaked and there was pink liquid soap over 1/4 of shower space- made worse by the fact... more

Management response from
SWHG_Operations, Manager

We regret to hear that the guests stay at Park Regis City Quays was not up to standard. We wish to thank the guest for letting us know and helping us to improve our standards and service. We can assure all that we take pride in providing clean and comfortable accommodation to all our guests. It is most unfortunate that...

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1 of 5 stars
Sydney
8 Jun 2009 | Trip type: Couples
0/2 found this review helpful

How you could pay money to stay here is beyond me! We stayed for 2 hellish nights in a small invalid room when neither of us were invalids. We could not get moved to another room due to staff inability to make decisions. Bathroom was made for wheelchair bound people, bathroom sink was in bedroom. The shower was cold (even... more

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4 of 5 stars
Australia
30 Dec 2008 | Trip type: Family
1/1 found this review helpful

Stayed here for three nights last week with our two girls 4 and 6 yo, it was all we needed after having stayed at a very basic place, it's a 4 or 4.5 star place in my opinion. We had two rooms, the wall were a bit stained with scratches, but other than that the place looked fine. It has... more

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3 of 5 stars
Melbourne
27 Oct 2008 | Trip type: Couples

I stayed in the Park Regis City Quays for one night this month prior to a trip to Port Douglas. First impressions were great as the staff at the front desk were friendly and polite. We stayed in a hotel style room which was very small. The furniture was poor quality and the bed was extremely uncomfortable and seemed to... more

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1 of 5 stars
Adelaide
24 Mar 2008
0/2 found this review helpful

We arrived on our honeymoon with our 6 month old baby with us and asked for assistance to take our enormous amount of baggage to our room and was told there is a baggage trolley down there you can borrow help your self. Thanks for that not a great start. we got into our room and found it to be... more

Management response from
SWHG_Operations, Manager

We regret to hear that the guests stay at Park Regis City Quays was not up to standard. We wish to thank the guest for letting us know and helping us to improve our quality and service. We can assure all that we take pride in providing clean and comfortable accommodation to all our guests. It is most unfortunate that...

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5 of 5 stars
Coolum Beach Queensland Australia
19 Feb 2008 | Trip type: Business, Family
1/1 found this review helpful

8-13 Feb, 2008 2 x adults and 1 x 2 1/2 year old - 1 bedroom unit IF YOU are looking for a convenient place to stay with all brand new furnishings in the heart of Cairns that is within walking distance to everything and want more than just a hotel room, this is the place for you. The Park... more

Shocking bed
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4 of 5 stars
Horsley
31 Oct 2007 | Trip type: Couples

We booked a 7 night stay at City Quays, Cairns. The 1 bedroom apartment was a fabulous layout for 2 people, comfy furniture, kitchen fine (we chose to eat out every night and just had light brekkies on the balcony). Our only complaint with City Quays, is the bedding. The King size bed was an absolute shocker. It was like... more

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Park Regis City Quays Also Known As

  • Park Regis City Quays Cairns
Address: 6 Lake Street, Cairns 4870, Australia