My husband and I stayed in the Aurora for two nights, one at either end of our camping excursion to Uluru. This meant we saw two different rooms. The hotel itself lacks any charm whatsoever. Its rooms are basic, and both rooms had seen better days. One had a dripping showerhead that wasn't attached to the wall very well. The...
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"We hope we made you SMILE"
Thank you for your review on your visit last November.
We did address your points raised with our housekeeping staff last November and I am confident that we have not had a reoccurrence of similar maintenance issues.
Kindest regards
Ron Thynne - General Manager
Aurora Alice Springs/Red Ochre Grill Restaurant
Alice Springs NT
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Conveniently located. Clean rooms. Very friendly and helpful staff. More of a motel than a hotel.
We - two adults and two teenagers - stayed for one night. Initial confusion when we booked via hotels.com was resolved very quickly on the phone before we arrived.
Ochre restaurant is a nice place for an evening meal with friendly staff. Breakfast -...
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"We hope we made you SMILE"
It's very pleasing to receive your feed back that you and your family enjoyed your stay both in our centrally located accommodation and our restaurant Red Ochre Grill.
I will pass your comments on to the staff.
Kindest regards
Ron Thynne - General Manager
Aurora Alice Springs/Red Ochre Grill Restaurant
Alice Springs NT
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We stayed here before and after our Red Centre safari. Location is great, walking distance to restaurants, supermarket, etc. Efficient check in and friendly staff. The room was nice. Good bath room and properly working airco which is needed in the heat. Nice little swimming pool and facilities for laundry. The hotel also runs a restaurant but we did not...
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"We hope we made you SMILE"
Thank you for the review, you just about covered everything and I am sure readers will find your comments very informative and helpful when looking for a centrally located hotel in Alice Springs.
Kindest regards
Ron Thynne - General Manager
Aurora Alice Springs/Red Ochre Grill Restaurant
Alice Springs NT
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Nice terrace for smokers, Nice view on the mémorial.
Good location, central in Alice Spring there is Some qu'ils at a walking distance.
The room is clean, the shower also. There is nô kitchen. Only tea and coffee maker plus milk in the mini bar. The Check in and Check out is Quick.
The lift was useful for laggages and...
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"We hope we made you SMILE"
Thank you for sharing your overall review of Aurora Alice Springs. I am sure it will help future travellers looking for a centrally located hotel in Alice Springs.
Kindest regards
Ron Thynne - General Manager
Aurora Alice Springs/Red Ochre Grill Restaurant
Alice Springs NT
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An standard tourist hotel, where we stayed in a double standard room. The hotel lies close to the mall and Anzac Hill. The size of the room was average, but the beds were too soft. There was adequate reading light for bed-reading. The room sported the usual amenities like electric kettle with complimentary coffee/tea/fridge, but no safe. Aircon was noisy....
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"We hope we made you SMILE"
Thank you for your comprehensive review and we hope to see you and other readers in 2012
Kindest regards
Ron Thynne - General Manager
Aurora Alice Springs/Red Ochre Grill Restaurant
Alice Springs NT
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We stayed at this lovely hotel for two nights in November. The deluxe room was beautiful, large, with a very nice-smelling sprig of greenery. Our rate included Brekkie, which was the usual fare, good choice of mains and some fruit (mostly canned), mueslix. The pool is tiny, but there is a tepid spa (which was fine because it is HOT...
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"We hope we made you SMILE"
Thank you, I will pass your comments onto all departments concerned.
It is very gratifying to all of us that your stay at Aurora Alice Springs was one of the contributing factors in your overall experience of Alice Springs.
We hope to see you on your return.
Kindest regards
Ron Thynne - General Manager...
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Aurora Alice Springs is in a great location to stay at your first stop and go on to explore further. Hotel facilities are fantastic. Staff there are friendly & helpful. The Red Ochre Grill Restuarant is a must go place to satisfy your taste buds and the food provided is in high quality.
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"We hope we made you SMILE"
Thank you for your kind review. We are very pleased that you enjoyed your stay and found our staff most friendly.
Kindest regards
Ron Thynne - General Manager
Aurora Alice Springs/Red Ochre Grill Restaurant
Alice Springs NT
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The Aurora is probably the best located motel (or hotel) in Alice Springs. The river is on one side and the Mall is on the other. The Aurora is motel style accommodation. The reception area was satisfactory. As was service in general. My room was OK and the room rate I paid represented reasonable value for money.
I was a...
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"We hope we made you SMILE"
Thank you for recommending Aurora Alice Springs as the best located hotel and place to stay in Alice Springs.
We are the only accommodation establisment with undercover parking, extremally handy during a hot Alice Springs summer.
We look forward to your next visit while in Alice Springs
Kindest regards
Ron Thynne - General Manager...
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Hotel is great location, found it very clean and service was good. Hotel wasnt anything to rave about but had everything you could want. Undercover parking is very limited. Stayed for a few nights, would go back.
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"We hope we made you SMILE"
Thank you for your review. Aurora Alice Springs is the most centrally located accommodation in the Todd Mall and as you said limited undercover car parking for guests.
We may not have all the bells and whistles but the property does pride itself on friendly service and clean rooms while visiting Alice.
Your review...
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We stayed at Aurora for 3 days and could easily have stayed longer. Rooms were clean and comfortable, staff were incredibly helpful and facilities were fantastic. Location is also perfect - you literally walk out into the Mall. Thanks for making our stay such a nice one!
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"We hope we made you SMILE"
Thank you for the kind review, it's great to receive feed back like yours and others that my staff's efforts have been greatly appreciated.
We continue to strive for excellence in achieving the guests’ satisfaction as you experienced “Thanks for making our stay such a nice one" and thank you for choosing Aurora Alice...
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