We spent 3 nights in a deluxe water view room. The view wasn't great being of cruise ships in port but it was the quieter side of the hotel which is good in a city. We had a couple of maintenance issues with our room but these well dealt with quickly. The hotel was very comfortable, the ambiance was relaxed... More

Our 2 night stay at The Observatory was a really nice experience however for the price and stars we didnt expect DVD players we had to tap to load a disc and water dripping over our shoes in the closet. A call to front desk got us a brief " sorry, we will check it out later" and water was... More

We had booked the hotel months in advance, and got a call 2 days before we were about to arrive that the hotel was overbooked and we had to stay at another hotel for our last two days of the stay. We were supposed to stay there for five nights and to have to move after just three nights was... More

Have to admit we were a bit reluctant about choosing the Observatory due to the big difference in price compare to the “big name” hotels. I understand, must of them do offer harbor view, but even though we like to splurge from time to time in our hotel choices, we decided we wouldn’t spend that much time in front of... More

We had a fairly disappointing time at Observatory. My girlfriend booked the room for the last night of our holiday together before we each headed back to our seperate cities. She booked (and paid) via a last minute website and selected a Superior King Room. When we checked in at 11pm (late flight) we were told we had been given... More

The rooms were immaculate, the service efficient and the location is superb. Loved the hotel, loved this city More

Stayed three nights and really liked it. Close proximity to all good spots so you can walk everywhere. Tennis court across the street. Skip the Continental breakfast and go up Kent Street(to the left) for one third the price for a better breakfast. More

Beautiful old building with large rooms and stylish traditional decor. Big comfortable beds and modern bathrooms. Fantastic service is a stand out quality of the hotel, the concierges in particular were exceptionally helpful and knowledgeable. We stayed twice in November and December 2011, both in city view rooms. The higher floor had a little balcony to sit outside but a... More

We stayed on their Gourmet Package which included dinner and breakfast and it was a lovely stay. All the staff we encountered - in the lift, in the stairs, at any place in the hotel, always greeted us and made us feel very welcome. The room was very nice, clean, well equipped, pretty standard for a hotel of its type... More