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Novotel Sydney on Darling Harbour


Hotel class 4.5 of 5
100 Murray St. | Darling Harbour, Pyrmont, Sydney 2009, Australia
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69% Recommend
3.5 of 5 stars 138 reviews
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By trip type
All (138)
[ Date ] [ Rating ]
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4 of 5 stars
splodgey   7 contributions
norfolk
23 Dec 2009 | Trip type: Family
1
person found this review helpful

Novotel Darling Harbour was in the most perfect location for us, travelling with a 4 year old meant that we didn't want to do too much in the way of travelling to the various attractions and restaurants that are very close by. Apart from being in a good location the hotel was clean,well appointed,with friendly staff. All in all not... more

Management response from
GM-Accor-DH, manager

Dear Reviewer, Thank you for your valuable feedback in regards to your stay at Novotel Sydney on Darling Harbour. It gives us great pleasure to hear you enjoyed your stay with us and we look forward to welcoming you back to the hotel in the not too distant future.

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4 of 5 stars
versaillesPerth   1 contribution
Perth
20 Dec 2009 | Trip type: Couples

We spent 2 nights at the Novotel with my partner and we just loved it! I first picked this hotel for the location but quickly realised that it wasn't the only good thing about it. A very profesional receptionist welcomed us and made us feel confortable explaining us all the facilities and giving us touristic recomendations. I think the staff... more

Management response from
GM-Accor-DH, Executive Office

Dear Reviewer, Thank you very much for your valuable feedback regarding your recent stay at Novotel Sydney Darling Harbour, We are pleased to hear that you enjoyed your stay with us. Guest feedback is extremely important to us as this ensures we continually improve our standards and procedures to ensure we deliver the highest level of service to you our...

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5 of 5 stars
elle7777   1 contribution
shellharbour
18 Dec 2009 | Trip type: Friends getaway

looking forward to staying there again! the staff were friendly and helpful and the room was lovely! more

Management response from
GM-Accor-DH, Executive Office

Dear Reviewer, Thank you for your valuable feedback in regards to your stay at Novotel Darling Harbour. It gives us great pleasure to hear you enjoyed your stay with us and we look forward to welcoming you back to the hotel in the not too distant future.

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4 of 5 stars
Pelican713   1 contribution
Shellharbour
13 Dec 2009 | Trip type: Family
1
person found this review helpful

Our stay more than met expectations. Great room. Comfortable beds and the block out blinds are magic, Great views. Very good value for money. Stayed during December and the Christmas decorations looked great. Also so central to everything and hotel staff extremely helpful regarding transport around the city. more

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1 of 5 stars
lisbakke   1 contribution
san francisco
3 Dec 2009 | Trip type: Business, Solo travel
2
people found this review helpful

The day I arrived here, their power was out. They told me to go out for the day and come back later to check in -- they would either have a room with power for me or book me at another hotel. I said, "How about I go look for another hotel and just get a refund here?". They said... more

Management response from
GM-Accor-DH, Executive Office

Dear Reviewer, Thank you for your feedback. Your refund has been completed.

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2 of 5 stars
WherenextOxford   5 contributions
Oxford
20 Nov 2009 | Trip type: Couples

We spent 5 nights at this hotel. The position is excellent, being in the centre of Sydney close to many sights. In our opinion this hotel lacks control. The views would be amazing, but were obscured by dirty windows, and that was all over. The breakfast food while expansive (and expensive!) is not special and would advise you eat elsewhere.... more

Management response from
GM-Accor-DH, Executive Office

Dear Reviewer, Thank you for your valuable feedback on your recet stay at the Novotel Sydney Darling Harbour. I sincerely apoogise that your stay did not meet your expectations. All of your raised points have been noted and will be reviewed. We would like to discuss further should you like to call the hotel directly on 0299340000.

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3 of 5 stars
DDAASouthAustralia   1 contribution
South Australia
19 Nov 2009 | Trip type: Business

Having stayed at this property about 3 years ago I returned because the location, service & room were fantastic. However, this was not so this time. The room allocated was disappointing. I thought I had requested a Harbour View room but was allocated one on level 2 looking over the back street. The room appeared clean however the carpet had... more

Management response from
GM-Accor-DH, General Manager

Dear Broke 1, Thank you for taking the time to write this review. We very much appreciate your feedback. I would like to offer my sincerest apologies that the room type, as well as car parking facilities and breakfast did not meet your expectations. Our Pyrmont View rooms offer a western side view and not the harbour view. If your...

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2 of 5 stars
broke1   6 contributions
Gladstone, Australia
15 Nov 2009
2
people found this review helpful

My daughter and I stayed here recently, she paid with her hard earned money as a special treat for her mum. We were very disappointed with our whole stay, the Pyrmont room had such a tiny view it isn't even worth mentioning. We had to park our car in a distant car park, got very lost, and I had a... more

Management response from
GM-Accor-DH, General Manager

Dear Broke 1, Thank you for taking the time to write this review. We very much appreciate your feedback. I would like to offer my sincerest apologies that the room type, as well as car parking facilities and breakfast did not meet your expectations. Our Pyrmont View rooms offer a western side view and not the harbour view. If your...

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2 of 5 stars
kass7   27 contributions
Sydney
6 Nov 2009 | Trip type: Couples
2
people found this review helpful

We were upgraded to a Junior Suite which I felt happy about ( No 733) however the block out blind had a large rip down the middle, large dirty stain on the carpet, the beds were as hard as sleeping on a rock, switching on the airconditioner was so tricky that someone had to come to the room so coach... more

Management response from
GM-Accor-DH, General Manager

Dear Kass7, Thank you for taking the time to write this review. We very much appreciate your feedback as it allows us to continually review and improve our service and facilities. Please accept my sincerest apologies that the condition of the room, our breakfast, as well as our customer service standards, did not meet your expectations. Our breakfast buffet is...

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3 of 5 stars
AustraliaChris09   6 contributions
Australia
3 Nov 2009 | Trip type: Business
1
person found this review helpful

Business conference booked here, but they have some electrical issues which has shut the hotel down completely on 2 occasions in the last 2 weeks. having to relocate hotels and not being allowed to recontinue staying, even after the problem got fixed was very irritating. I wouldn't recommend the room service Great location though - fabulous if you can get... more

Management response from
GM-Accor-DH, Executive Office

Dear Reviewer, Thank you for taking the time to provide feedback on your recent stay at Novotel Sydney Darling Harbour. Our primary concern during the power outage was the safety of guest, resulting in relocating guest until the problem was resolved. We sincerely apologise for the disruption of your stay with us.

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Novotel Sydney on Darling Harbour Also Known As

  • Novetel Sydney
  • Novotel Sydney
  • Accor Sydney On Darling Harbour
  • Sydney Novotel
  • Darling Harbour Novotel
Address: 100 Murray St. | Darling Harbour, Pyrmont, Sydney 2009, Australia
Hotels in Sydney Novotel Sydney on Darling Harbour
3.5/5.0
138
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