To the author, Thank you for review and please allow me to apologise for any air-conditioning problems you may have experienced during your stay with us. Having to move rooms three times is totally unacceptable and certainly not something we would want our guests to be forced to do. We have a constant preventative maintenance program installed here at Shangri-La...

Thank you to the author for their honest review of Shangri-La Hotel Sydney. We do very much appreciate your kind words on the view from our rooms, however are concerned that you feel other aspects of the hotel are average and not up to standard with our other properties. I will certainly pass on your thoughts to our executive office...

Many thanks to the author for their very detailed & informative review of Shangri-La Hotel Sydney. I thank you for providing possible future guests of the hotel with all the information they may require to make the decision to stay at Shangri-La Hotel Sydney. I was pleased to read you found our rooms, (some of the largest of the 5...

Many thanks to the author for their wonderful review of Shangri-La Hotel Sydney. I was very pleased to read we met your expectations when it came to service and luxury and thank you for mentioning our magnificent views from our guest rooms - certainly a unique aspect of all of our rooms. We do look forward to welcoming you back...

I thank the author for their honest and detailed review of Shangri-La Hotel Sydney. Firstly, I was pleased to read that our staff, rooms, complimentary internet facilities, location and gym were to your liking. I was also happy to read we were able to have a room ready for you prior to our check-in time of 3:00pm. I was however...

Many thanks to the author for their review of Shangri-La Hotel Sydney. I do thank you for your kind comments about the spectacular views from our rooms as well the size of the rooms - some of the largest rooms in the 5 star CBD hotel market. Our location is also very convenient for all of Sydney's main attractions such...

To the author, First impressions are everything - especially in the hospitality industry - and I sincerely apologise that your first impressions of Shangri-La Hotel Sydney, and your arrival experience, was somewhat tarnished by the unfortunate experience of being placed in an incorrect room type. A small number of our rooms have selected king/2 x twin bed configurations, and I...

Many thanks to the author for their positive review of Shangri-La Hotel Sydney. I was pleased to read you found our location not only convenient for local attractions and shopping, but also for the views of Sydney Harbour. While the hotel is located at the top of a hill, allowing our guests to maximize the view, there are short cuts...

To the author, Please allow me to sincerely apologise for this obvious drop in our usual high standard of Shangri-La Hotel Sydney's housekeeping service. We pride ourselves on our efficient and high standard of room service and complaint recovery, and while the issue was resolved, I agree with the author it should have never been an issue in the first...