Many thanks to the author for their review and we are very pleased you were not disappointed with your stay here at Shangri-La Hotel Sydney. As part of our service, we make all attempts to have rooms ready for our early arrival guests and I am happy we were able to accommodate your early arrival after your long flight with...

Many thanks to the author for their "blissful" review - it is always a pleasure to read such reviews and I certainly appreciate your kind words. Thank you for mentioning our staff, location, rooms as well as our food & beverage outlets - all of which combine to offer our guests a truly unique Shangri-La Experience. I will certainly be...

Many thanks to the author for their honest review of their experience at Shangri-La Hotel Sydney. While I certainly do appreciate your positive comment about our location, I would like to apologise if our staff were at all rude or not acting in a courteous manner. If there was an issue with your party not meeting a dress regulation when...

Many thanks to the author for their great review of Shangri-La Hotel Sydney. I am happy to read you enjoyed your stay with us as well as our rooms and hotel facilities - especially are newly refurbished pool and gym area on level 2. I thank you also for singling out Blu Horizon Bar on top of the hotel -...

Many thanks to the author for their review and please allow to apologise for the attitude of a staff member when a requested upgrade was not granted. All requests for upgrades are taken on board, and if a request cannot be granted, for whatever the reason may be, empathy should be shown. I will certainly be counselling the staff on...

Many thanks to the author for their wonderful review! I certainly do appreciate your positive comments about our rooms, location and especially our staff and service. Our housekeeping department is often that overlooked area, and they do a fantastic job and service, thus I thank you for singling them out in your review. I will also be sure to nominate...

Many thanks to the author for their short and sweet positive review of Shangri-La Hotel Sydney. I was pleased to read that you enjoyed your stay with us so much and thank you for commenting on our views and service - both of which add to the uniqueness of Shangri-La Hotel Sydney. I do hope to welcome you back to...

Many thanks to the author for their review and please allow me to offer you a (belated) congratulations on your wedding! Thank you for choosing Shangri-La Hotel Sydney for your choice of hotel for your honeymoon and for mentioning our fabulous bar, rooms and view. Since your last stay our gym, pool and main restaurant have gone through a significant...

To the author of this review, Please allow me to start off by sincerely apologising for the obvious drop in our usual high standard that you unfortunately experienced here at Shangri-La Hotel Sydney. We pride ourselves on our staff, service, rooms and facilities - as mentioned in previous reviews on Tripadvisor; and I can assure you the experience you received...