We stayed one night at this hotel. We got a newly renovated room with nice lake views on the eight floor. It was close to walks along the lake and also close to a lot of restaurants. We truly enjoyed our stay. The buffet breakfast in the morning was also very good in the beautiful restaurant. The bar had a...
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Dear Kerstin,
Thanks for taking the time to provide feedback from your stay at Rydges Lakeside. It is always nice to hear that our guests have enjoyed their stay and I am pleased you had a great time with us in Canberra.
Looking forward to welcoming you back,
Rien Donkin
Executive Assistant Manager
CC: Don Goode, General manager
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One bedside lamp did not work. I asked for a replacement globe but it had to wait for the morning. (I did not need a bedside lamp in the morning).
The desk chair does not stay up.
The clothesline in the shower is missing the cord.
I don't think the bathroom exhaust fan worked.
But it was a quiet room...
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Dear Davidn59,
Thank you for taking the time to provide your feedback. We always welcome and value our guests' impressions, and you have provided some useful points for us. I apologise for the wait on the light globe - this is really not good enough and I will follow this up with the team.
Thanks again, I note from your...
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We were initially given a room on level 2 and it was appalling, small, old and an awful view, after requesting a room change we were moved to level 8 and it was much nicer, spacious, fresh and very comfortable beds with a modern bathroom. We had a deal that included breakfast and you could not fault it, plenty of...
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Dear Tigergalz,
Thanks for your review, and I'm glad you enjoyed your time with us. I'm sorry you got one of our older rooms, but am pleased we were able to sort this out. We're over halfway through our full rooms refurbishment, so this sort of thing won't be an issue soon.
Glad you enjoyed breakfast,
Rien Donkin
Executive Assistant...
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My husband and I stayed here for three nights, having booked through lastminute.com.
I had read a number of reviews and booked hoping we would not be disappointed.
We were checked in very efficiently and had a room on the 7th floor. Our room was a refurbished room thankfully.
As previous reviewers mentioned, the room was small but it was...
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Dear sassi_101,
Thanks for your review, and I am glad you enjoyed your stay with us. Thanks for your nice comments about our newly refurbished rooms. I am not sure about testing the delicate problem you have highlighted, however we will take this on board and see what we can do.
Thanks again, and I look forward to the opportunity...
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My husband, daughter and I stayed for one night at your hotel in early December 2011. My husband and I had stayed at the Lakeside some years ago and had had a very good experience, enjoying particularly the pool and breakfast area overlooking it. This time however, we had many appalling experiences and left the hotel feeling extremely upset and...
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Dear Helen B,
Well, that is certainly a heartbreaking headline! I am sorry you were so let down and disappointed by your stay with us.
While it is difficult to respond to particular events given the nature of an anonymous review, I believe we need to take this feedback on board as a valuable learning experience. Once again, I am...
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Good location. Small rooms. A sense of being quietly ripped off. I'll stay again if I have to, not because I want to.
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Dear Overrun,
Thanks for your feedback. Perhaps on your next stay we will have an opportunity to improve your perception of our hotel.
Sorry you were disappointed this time.
Best Regards,
Rien Donkin
Executive Assistant Manager
CC: Don Goode, General Manager
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Was my fourth stay, checking service is very quick and prices are reasonable, she is a little out dated, and the cleaning ladies made bit of noise this stay. But would stay again if we needed too.
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Dear Kristne,
Thanks for taking the time to provide feedback from your stay with us; we really appreciate hearing from our guests, especially a return guest such as yourself.
Rydges Lakeside turns 40 in 2012, so it is quite fitting that our full refurbishments will be completed this year - expected completion by late March. Sorry for the noise from...
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Chose this hotel for its location near to the floriade and weren't disappointed - Floriade virtually right across the road - we walked!. Although some reviews we read were a little scathing of the hotel we 4 thought the hotel quite adequate for the price. Granted it is a little dated and in need of repair, but as it was...
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Dear Natalie,
Thanks form taking the time to write a review of our hotel. I am glad you enjoyed your time with us, and trust that Floriade was a pleasant experience. I understand your view that some of the rooms are dated, however we are very pleased to be in refurbishment now, and will have all completed in the next...
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Having stayed four times at Rydges Lakeside in the past month I have experienced four different rooms on each visit. I have also inspected rooms at a number of other Canberra hotels and apartments in a search for 'best value'. Overall, I rate this hotel as 'Average' when compared to hotels in other Australian cities which have similar tariffs. However,...
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Dear Avidtraveller,
Thanks for taking the time to provide your impressions of Rydges Lakeside, and your views on the Canberra market. Hopefully other travellers will find your review helpful. It is always nice to read the views of one of our regular guests.
As you point out, our renovations are continuing, and we hope to have all floors completed by...
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This hotel is currently going through refurbishment. We were allocated a Superior Queen room on the 12th floor. This room was not renovated. The shower was in the bath. The bathroom was old, and quite sub standard for this level of accommodation. After highlighting our disappointment with room standard we were moved to a room on level 10 which had...
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Dear GBMB1,
Although disappointed to read you would not recommend us, I thank you for providing your feedback for us and other travellers.
As you can probably understand, there is always a few teething issues to iron out with new rooms. As a result of your review, we will pay extra attention to the areas you mentioned.
Regarding the linen,...
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