We stay at this hotel many times throughout the year as it is always consistently good and the location in the CBD is handy to shops, restaurants and the ANU where are children are students. On our last stay we received an upgrade which was a nice surprise, we have had issues in the past with alarms going off in... More

The staff were very friendly and helpful. The restaurant was great for dinner and for breakfast, with efficient and helpful staff and the food was lovely. The only negative was that the mattree was too soft.

I recently stayed at the Canberra Novotel to attend a conference with a collegue and the Novetel met all our expectations and I have no hestiation in recommending this hotel for business travellers. My only very small grizzle would be that the motel was trialling a free internet service in the rooms which was a nice idea but as it... More

During our recent three night stay the first night on check in was a comedy of errors!! (1) we were rung to see if we still wanted the prepaid room at 9pm as we were taxiing into the airport. (2) we were told repeatedly that our credit card was rejected at check in and we had to spend $11 on... More

We stayed for just one night in a clean and pleasant room (upgraded by hotel). Great big bed and quiet night led to a great sleep.The staff were pleasant and friendly happily answering our questions providing good service. The hotel is easy to access in the middle of CBD with parking in the basement and just a 2 minute walk... More

The male check in staff seems to be lifeless and very rude. He had no personality not warm, happy, and appeared boring, and dry. The room was ok nothing great but a little poky and crowded but still it was ok. The shower was great, hot water work and the pressure good also. The free wifi was awesome, if only... More

Service can turn an ordinary experience into something spectacular - and the staff at the Novotel Canberra, delivered on this. Warm, bright and friendly staff fulfilled my every need and were more than happy to assist. A warm and friendly smile we greet you as you enter the hotel, the best way to describe the team members would be professional,... More

It was a lovely hotel, breaky was fabulous, staff were very professional, polite and helpful. Wasn"t too fussed on paying for parking but the car was safe I guess. All in all it was an enjoyable stay and would stay there again.

When we arrived at the foyer we were greeted warmly by the staff. They we very helpful in providing information we needed for our weekend stay. The room was very comfortable overlooking the city, very comfortable bed and decent shower. Location is just perfect as it is within walking distance of the main shopping centre ,free bus shuttle to the... More