Service at the counter was friendly and efficient throughout our stay.
Agree with prior reviews in that the carpet was heavily stained and really needs updating. We had a 2 bedroom appartment and was of good size and had some very good appliances to go with it. The kitchen was large with smeg ovens and dishwasher and well designed and...
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When we checked into our room we found the carpet old, worn and stained. I opened the mini bar and found a leaking beer and 2 moths. My husband opened a curtain and the whole thing came down on his head. When we called reception about this, they sent someone up with keys to another room. Although did not offer...
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Dear Guest
Thank you for your feedback regarding our recent stay at Medina Executive James Court.
We appreciate the time you have taken to provide us with your comments. I have addressed your concerns with our housekeeping and front office departments to improve our overall guest experience.
If you would like to discuss this in more detail, please do not...
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After arriving with no booking, I was pleased to find a two bedroom apartment, on the quiet side of the building was available. The lobby was uninspiring, but functional. Check-in was sterile, without any warmth.
Our room was immediately above the pool, but as the weather wasn't too hot, it wasn't in constant use, so no noise problem.
The room...
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Dear Guest
Thank you for providing us with your feedback regarding your recent stay at Medina Executive James Court. We are delighted you enjoyed your stay.
I have addressed your concerns with our reception team so that we can improve our overall customer experience.
We look forward to welcoming you back to the Medina in the future.
Kind Regards
Amanda...
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The two-bedroom apartments are great for a family of four adults, as there are two bedrooms (queen and two singles ) Centrally located and reasonably priced
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Dear Guest
Thank you for your feedback regarding your recent stay at Medina Executive James Court. We are very pleased to hear you enjoyed your stay and look forward to welcoming you back in the future.
Kind Regards
Amanda Irvine
Hotel Manager
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We stayed in a one bedroom apartment (room 609) for 3 nights a few days before Christmas. I found the check in smooth and throughout the stay was impressed with the helpfulness of the front desk staff. Our spa in the room was great and the washing machine and dryer worked well. The bed seemed small to us (double?) but...
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Dear Guest
The team at Medina Executive James Court are delighted to hear you enjoyed your recent stay. Thank you for taking the time to provide us with your feedback.
We look forward to welcoming you back to Medina Executive James Court in the future.
Kind Regards
Amanda Irvine
Hotel Manager
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I've stayed at the James Court apartments (under different management) four times now over the last 13 years. The apartments are generally very clean, but the carpets and bathrooms are starting to look a bit worse for wear.
The two-bedroom apartments are great for a family of four, as there are two bedrooms (queen and twin) and two bathrooms.
Great...
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Dear Guest
Thank you for providing your feedback regarding your recent stay at Medina Executive James Court. We appreciate the time you have taken and are delighted to hear you enjoyed your stay.
We look forward to welcoming you back to Medina hotels in the near future.
Kind Regards
Amanda Irvine
Hotel Manager
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My husband and I stayed at the Medina for 5 nights during an interstate move. The apartments were centrally located in Canberra's city area and within 5 minutes walking distance to the Civic Centre (Canberra's city shopping mall). The check-in and out was quick and easy with parking located under the apartments. Macdonalds is located next to the building for...
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Dear Guest
The team at Medina Executive James Court are delighted to hear you enjoyed your recent stay with us. Thank you for providing us with your feedback.
We look forward to welcoming you back to the Medina Executive James Court in the future.
Kind Regards
Amanda Irvine
Hotel Manager
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Spent a couple of night here with my wife and two children. Check in and out were seamless the rooms were spacious and tidy. The apartment is centrally located. Would have no problem staying here again in the future or reccomending to others.
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Dear Guest
Thank you for your feedback regarding your recent stay at Medina Executive James Court. We are delighted to hear you enjoyed your stay and look forward to welcoming you back in the future.
Kind Regards
Amanda Irvine
Hotel Manager
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We stayed in a two bedroom apartment following my arrival from Perth before heading off to Wagga Wagga. The hotel was centrally located and our apartment had the usual kitchen amenities so you could prepare your own food if dining in. The second bedroom had a king sized bed which was great, however for the size room it was in...
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Dear Guest
The Team at Medina Executive James Court are delighted to hear you enjoyed your recent stay. Thank you for taking the time to provide us with your positive feedback.
We look forward to welcoming you back to the Medina in the near future.
Kind Regards
Amanda Irvine
Hotel Manager
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We had booked a 2 bedroom, 2 Q bed, non-smoking unit for three nights with friends.
Check-in - it was almost as if we were disturbing the person on the desk! She was unfriendly, didn't smile and treated us like she was doing us a favour!
I walked into the unit and spotted an ash-tray full of butts on the...
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Dear Guest
Thank you for your feedback regarding your recent stay at Medina Executive James Court. We appreciate the time you have taken to provide us with your feedback. We have addressed your concerns with the relevants departments so that we can continue to improve our quality of service and improve overall guest satisfaction.
If you would like to disucss...
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