i was really looking forward to my birthday treat which my friend organised. it was an overnight deal including 3 course meal massage and b&b from the minute we checked in there was a problem,the receptionist was not clear on our deal and even had to check with the spa how much the massages were extra,but the price was an... More

arrived with groupon for overnight deal for 2. given free upgrade to a suite, fantastic. been several times to this hotel for golf and spa breaks, brilliant. the Tates. More

We arrived home yesterday after a perfect weekend break. We got a fantastic deal on KGB and it was very easy to make our booking, reception staff were very friendly and helpful. We booked all the extras, afternoon tea, spa treatments, dinner..... It was all well worth it. We didn't even leave the hotel the whole weekend. Lucky because its... More

From the minute my friend and I arrived, we were looked after beautifully. We had a table reserved for the whole day and were treated like queens throughout. Amy and Lauren are fantastic therapists so make sure you book in with them! Danielle at reception was friendly and couldn't do enough for us. Lunch in the Spa was delicious and... More

We had a Christmas party to attend at the hotel and decided to book a room and make a weekend of it, and we are so glad we did. Every member of staff we encountered greeted us with a smile from check in to cleaning staff. The room was very clean and spacious with the biggest bed I've ever seen... More

Just returned after a holiday weekend in the company of 5 other couples, I have to put on record what a wonderful hotel with the most enthusiastic staff. Large modern well equipped rooms, clean and bright with wifi included. Every member of staff we came in contact with was both enthusiastic and knowledgeable, the waiting staff and bar staff alike.... More

Pros great swimming pool friendly staff big room nice bathroom great massage in the spa beautiful surroundings great dinner my wife had her nails manicured and painted and the lady who did this did a fantastic job (Amy) cons tv in room only had a few working channels - this could be as a result of the digital switch over... More

All adults at the spa area had to evacuate to their rooms or to the gym area because the hotel has children's club or something at the swimming pool. Coming to a Gold & Spa hotel, who would expect children jumping into the swimming pool? Never ever again!! Wasted our time. More

We booked and paid up front (in July) for a half day spa day for two people, with one treatment each + dinner, bed and breakfast, expiry date Jan 2012. When we came to book it last week for 27th November we were told that the hotel was no longer honouring the package purchased at the price we paid, and... More