I stayed in room 240 in a single room on Saturday 19 May 2012. On arrival there was a massive queue to speak to the one young man trying to deal with all the customers. What made people edgy was about 3 members walking behind the counter and then just walking off. Luckily after a while some other young man... More

Staff are brilliant, starting from booking in, very helpful all round. It was busy. It is as clean as an old building an be. We had only one towel, a phone call & 2 more towels appeared. I accidentally left my handbag on floor whilst booking in, my husband checked to see was it in car then enquired at desk,... More

My family and I booked into this hotel for two nights during the May bank holiday weekend. We booked the hotel because of its proximity to Alton Towers which we were visiting. Foolishly we didn't check the Tripadvisor reviews before booking. The area surrounding the hotel is desolate and depressing. When we pulled into the car park, the shabby look... More

Very poor hotel in an awful area of Stoke - unless you don't mind the local strip bars and sex shop on your doorstep! Average rooms, uncomfortable beds, broken windows, no hot water, surly staff - I really wouldn't bother for more than one night. If you complain enough, you might get "upgraded" to a suite - these are slightly... More

I arrived at the hotel after being to Alton towers for the day. When I arrived at the hotel it dident look so nice from the outside. Then when i went indoors it dident look so bad after going to the reception.Then I went to the bedroom when I first arrived there were two chairs in the middle of the... More

Ok the swimming pool area is very good. The staff are very polite. I found the room to be very well equipped. I was in the new building. Had a nice spa bath in the bath room. I had no view out of window just a metel roof for the pool. The evening meal was like being back at school.... More

Crikey, where do I start. I normally stay in the Holiday Inn Express in Stoke. And for an extra £10 it makes a massive difference. When you walk in to the Consort it all seems ok. A little dated....though the families falling out of the bar and vomitting at 4pm and the 300 smokers I had to battle to get... More

Arrived here after a organised bank holiday trip with the local labour club. Treasure hunt and did not know were we were heading to or staying at. Travelled with my sister and reviews on the rooms will be total opposites. As she bagged a large nicer room than ours. Ours was in one word AWFUL!!! the bed was the smallest... More

Just returned after spending may bank holiday at the quality hotel - in a group of 50 so quite a lot of rooms in our group.arrived 315 and told our rooms not ready to come back 430 even then took 10 mins to check in. Room outdated but ok - bed hard and furnishings old - bathroom spacious and clean... More