Found this hotel on the internet seemed reasonable and the pics looked nice - when i got there it was another story. on arrival reception staff seemed distracted, uninterested and unhelpful. room was nothing like the pics on the website - carpet was threadbare, leaky taps etc. Asked to see hotel manager about all the problems one night and the... More

We stayed here just over 12 months ago and were pretty impressed - room and service excellent. Based on our experience we book again recently for two nights - what a difference but not for the better! On arrival the hotel didn't have us booked in, despite us having a confirmation. Service desk didn't seem tall that bothered if we... More

We stayed here for 2 nights while doing a course in Stoke. The first room we had was small with very dated furniture but it was warm, clean and comfortable and very quiet. We did have a problem with the shower in the morning though as it was only a trickle. We said to Stephen on the desk and he... More

If you like a hotel with no charm, no service and little interest by staff , then stay here. Rates cheap but you have to look after yourself, I had to put my own rubbish out by the door and. Have my own linen. I am fairly easy going and travel a lot, however this is amongst the worst service... More

Definitely the worst hotel I've ever stayed in. My room was dirty and terribly shabby and depressing. I've never seen a hotel room in such dire need of redecoration. The bathroom was even worse as the bath taps were broken to the extent that it was actually impossible to have a shower or a bath! Only the cold tap could... More

Having read the reviews before going we was more than a little worried but on arrival what a lovely big clean hotel staff very friendly and located ideal for a night out in stoke. Yes it does get a bit busy outside at 3 in the morning (couldnt here anything feom room though) but what do you expect for a... More

We had booked and pre-paid for 5 rooms, arrived at 11 knowing we wouldn't be able to check in all 5 rooms. We had phoned earlier to see if we could get somewhere to change as we were attending a wedding, all was ok at this point we got 1 room and the hotel were aware that we had 5... More

Room 205 worst room i'v ever stayed in Radiator broken cold room on arrival Electrical conduit hanging off wall in bathroom Exposed light bulb in door entrance Towel rail hanging off wall Cracked and loose floor tiles in bathroom Inadiquate heater provided that then blew the lights at 04.00 threadbear carpet More

stayed in the hotel sat nite after a xmas party there staff were friendly and the food was ok room was really spacious and well worth the money only thing it struggled with was breakfast it was a bit disorganised unless it was me hungover !!!! but would defo recommend and stay again no probs thank you to everyone More