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All 23 Puerto Morelos hotels »

Excellence Riviera Cancun

4.5 of 5
Carretera Federal Chetumal _ Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
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Amenities
Special offer
15% off room rate
Ranked #1 of 23 hotels in Puerto Morelos
4.5 of 5 stars 3678 Reviews
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3,678 reviews from our community

What travellers say about this hotel
  • Room service(205)
  • Lobster house(168)
  • Very good(129)
  • French restaurants(98)
  • Martini bar(88)
  • Lazy river(85)
  • Chez isabelle(81)
  • Main pool(66)
  • Great time(47)
  • Top shelf(9)
Traveller rating
    2,741
    590
    198
    89
    60
Only show reviews for Family (104) | Couples (2472) | Business (27)
Date Rating
Jolie77
Leander, Texas
2 reviews
5 helpful votes
4 of 5 stars Reviewed 22 January 2012
3
people found this review helpful

First of all this is the first review I have ever written but since the reviews helped to convince my wife and I to go to this resort I figured I should give my honest input. We arrived and were greeted with a cool towel and glass of champagne...the service overall here is excellent. People always walking around asking if... More

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KimGeorge
Boston, Massachusetts
1 review
3 helpful votes
4 of 5 stars Reviewed 22 January 2012
3
people found this review helpful

We absolutely LOVED this resort. The staff was impeccable. Juan at the Martini Bar and Afra at the pool bar were awesome- as were all the bartenders/waiters.(tip a couple dollars a day- and they'll treat you like a Kind). Room: We did the basic room, and were pleasantly surprised. Entertainment:The shows at night were awesome- we LOVED the Bohemian night... More

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sarahjbh
Granada, Spain
Senior Contributor
21 reviews
2 helpful votes
5 of 5 stars Reviewed 22 January 2012

My husband and I have just got back from a snatched week away from everything (including the children) so we wanted to choose a resort where we would be looked after and would be able to relax..... and we found it... and more. WOW!!! This was probably one of the best holidays we have had and a large part of... More

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GCR2011
Vancouver, Canada
2 reviews
1 helpful vote
3 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

I often wonder about the few negative reviews amongst great ones but I have to do it. This place was extremely disappointing!!! Not worth the money, we were there for our honeymoon and just come from next door dreams riviera cancun. They were excellent. Service was the best I've ever had we got married there they treated us like royalty... More

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cathymcd719pw1
Belfast, United Kingdom
Reviewer
3 reviews
7 helpful votes
4 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

This was our second holiday to the the Excellence, overall it was just as before, nice rooms, lovely location and good food. We went this this time with our daughter who had just celebrated her 21st birthday and my birthday occurred while we were there. Bit disappointed that nothing was done by staff to the room or anything else to... More

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Bruce Q
Vancouver, Canada
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

We had an excellent stay ay this resort. From the moment of arrival as you walk through the gorgeous large entrance, friendly staff were ready to greet with hot towel and champaign service at the door. Rooms are clean, spacious, and fitted to the nines. The 7 restaurants to choose from serve high end food, not just buffet stuff you... More

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citisieg
nyc
Senior Reviewer
9 reviews
11 helpful votes
4 of 5 stars Reviewed 21 January 2012
3
people found this review helpful

Spent 5 nights at excellence riviera in cancun this past month and don't think I will go again. the pools while gorgeous winding rivers and inlets are abundant in quantity, none are heated except the one in the "club" which can only be used by members. the food in the restaurants and buffets is just ok and the served portions... More

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bruce k
Denver, Colorado
1 review
5 helpful votes
5 of 5 stars Reviewed 20 January 2012
5
people found this review helpful

Just took 5 managers to Excellence for an incentive trip. WOW, what a place. Stayed in the "club" rooms which gave us our own private pool/beach area. Once checked in, they recognized us anywhere we went. Their attention to the customers was incredible. The resort was immaculate. They tended to upkeep of the grounds daily, and it showed. The rooms... More

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Davet15
2 reviews
5 of 5 stars Reviewed 20 January 2012

We had read some good reviews on this resort so selected it for are honeymoon, we were not disappointed from the time we arrived to a cold glass of champagne to are bags being loaded into a taxi at the end of are stay everything was perfect. So much hard work and effort is made by all the staff to... More

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Jonathan A
Montreal, Canada
1 review
18 helpful votes
5 of 5 stars Reviewed 18 January 2012
18
people found this review helpful

We have stayed at this resort 4 times now and I can not say enough about the quality of the service at this resort. The rooms and grounds are very clean and well kept, the food is excellent, there are pools all over the resort with both very quiet areas and areas with activities. Even at 100% occupancy the resort... More

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Excellence Riviera Cancun Also Known As

  • Excellence Riviera Maya
  • Excellence Riviera Cancun Hotel
  • Excellence Riviera
  • Excellence Riviera Cancun Puerto Morelos
  • Excellence Cancun
  • Secrets Excellence Riviera Cancun
  • Cancun Excellence Riviera
  • Secrets Excellence
  • Excellence Resort Cancun
Address: Carretera Federal Chetumal _ Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico

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