This resort lived up to the mainly excellent reviews. I requested no alchol in my mini bar and this was adhered to. Fantastic start. They do listen to your requests before hand if you drop them a quick and polite email. The food in the restaurants was of a high standard. Please do take their dress codes seriously as i... More

Don't think twice about booking this all inclusive resort. The restaurants have extensive menus The bars will go through great lengths to make whatever drink you want (and however many of them you want) The grounds are flawless The staff goes out of their way to make sure you have the vacation you want The location is perfect Don't think... More

Well, we sure were excited by all the good things we had heard and read. We were not disappointed. Many people said the beds were too hard, ours was very, very comfortable. Many people said the water was too cold, we did not find this at all, and spent all of our 7 days poolside, at one pool or the... More

Just returned form a blissful week at the ERC. There are many great resorts in the Mayan Riviera, but there is a good reason why ERC consistently ranks #1 - service. Beginning with the affable host, General Manager Jodi Mir, the crack staff at the ERC looked after every need and bent over backwards to provide the little touches that... More

This trip was my husband and mine's Christmas gift to each other! What a beautiful and clean place. We booked an Ocean Front Suite in the Excellence Club. On arrival you are greated by a club manager. They will give you a quick run down of the property as you are escorted to the club lounge to check in. How... More

My husband and I were so excited about our Mexican getaway and booked it months in advance.....we got a good deal and the reviews on this site made us feel confident about our choice. Honestly, I found this resort to be really underwhelming. The room was decent, but the bed was really hard. We did request a mattress pad and... More

First I will say this resort is fantastic and I wouldn't hesitate to stay here again. The service in the restaurants was fantastic , the food was good and the bartenders were great. I love the idea of no reservations and we didn't have to wait once to get a seat in the restaurant. There was also no towel cards... More

My wife and I stayed at this property (ERC) for five days in mid January 2012. We went to Excellence Playa Mujeres (EPM) for our honeymoon and it was so nice we wanted to try another excellence property. Unlike our honeymoon we did not upgrade to the "Excellence Club" at ERC. The bathroom was slightly nicer with a rainwater shower... More

Let me preface by saying we stayed at this resort 5-6 years ago and loved it. We loved it so much that this year, we brought two other couples. Talk about disappointed !! Upon arrival we were given a pager and told our room would be ready in 2 hours. Four hours later we were still without a room. When... More