Overall the Excellence is a great resort but over the years we are seeing decline in the overall maintenance. Shower tile-finish is worn, chairs in pavillion area need reupholstered, public bathrooms with missing toilet seats, water faucets that don't work, several elevators were not functioning. Most distressing was the smell of sewage t/o the facility, worse in some areas where... More

This was our 3rd stay at an Excellence property having previously visited EDR and EPM all EC Swim-Up rooms. To that, ERC has the best layout for these type rooms. ERC and EPM design is similar but stops there. ERC truely has a private Excellence Club pool (which is heated) and beach. Even here, guests still hog and lay claim... More

This was the first time we ever returned to the same place and despite poor weather most of the week we had such a good time and returned home relaxed and refreshed. And we still got great tans! Being repeat customers has it's advantages in that when we arrived we were familiar with the surroundings and the routine of the... More

Beautiful, well maintain resort. Everywhere you look there is a staff member cleaning something or maintaining the grass. We thought the beach was very nice. Some seaweed but not to bad. The staff was great. Japanese restaurant was the best. Mexican night was impressive. They spend all day setting it up. Greats shows also. Service at The Lobster House for... More

Friends invited us to join them for a week at this resort as it was rated very high and had everything they wanted for their getaway. There were four couples and we were all traveling together on a direct flight, which was great. All the good things we read about this resort in other reviews proved true. The service was... More

We got married at Excellence Riviera Maya resort and it was great! My even sister even said she preferred this resort over the last place she had stayed. The service staff were friendly and absolutly exceptional! Everything was clean and beautiful! The price is well worth it - trust me!! You will love this resort! More

Brilliant hotel. Huge rooms with everthing working perfectly,walk in shower room huge four poster bed,jacuzzi bath,32" wide screen TV,mini bar, safe,iron and ironing board. Kept spotlessly clean and serviced regularly with all manor of toiletery requirements. Restaurants wer all great ,brilliant menus and delicous food. we tried Mexican wine at a small supplement and it was very good. Poolside service... More

My husband and I have just returned from a fabulous holiday. When asked at check in if we were celebrating anything special, we confessed it was a late honeymoon. We were in Block 3, facing the Spa. We could watch the sunrise from the balcony, and sunset from the walkway behind the room. The room was amazing, spotlessly clean and... More

First time visitors to Excellence Riviera Maya and had a blast. Perfect 5 night vacation, relaxing in the pool and at the beach. Staff were terrific and even found my glasses that I had lost. For an all-inclusive, the food was very good. House wine could have been much better..The spa services were great and prices very good for resort... More