We got engaged in this hotel and are going to book it again for our honeymoon. Food is the most amazing thing about the place it's all gorgeous. Beach / drinks / entertainment it's all 5*. Rooms are fab - even the standard ones are big and you get a free mini bar with loads of alcohol refilled daily. Room... More

This was our second holiday to Mexico, and we took this hotel on recommendation from the travel agent staff. From the moment we arrived we felt that we had made an excellent choice, and were greeted with hot face cloths and glasses of champagne. The room we were allocated was in the spa area of the hotel, a quiet area... More

First let me say this is a very beautiful resort. It has all the amenities you could ask for. I used a travel agent for a Mother's Day vacation for my mom and I. The resort has many pools, bars, restaurants and nightly entertainment. We had a great time. What I did not realize is this place is made for... More

This was our fourth stay at an Excellence resort and let me tell you that while this one in particular was good, it’s was not great. My review will be short and sweet. The layout and gardens are very nice and the pool is superb. MOST of the staff was great with a few exceptions…some are not familiar with the... More

I would like to make it clear that I am reviewing the Wedding Department, not the Resort in general. The Excellence Riviera Cancun Resort is a beautiful location for a wedding, but after my daughter's experience there, I would not recommend it. We could live with the little things that went wrong . . . (1) failure to serve the... More

Spent 5 days with the girls and had a ball!!! Excellence was Excellent!!!!! 1. PROPERTY: Picture perfect!!! No overgrown vegetation; pools were crystal clear; and seaweed at the beach was kept to a minimum. I/we felt very safe walking at night. a. The spa view is nice and really peaceful because you can hear the soft music playing in the... More

My wife and I just returned from a weeklong stay at ERC. This was our 6th trip to the area, and the first time we had ever done a return trip to the same resort. We were at the ERC in Jun 2011 for the first time. The hotel was just as we had left it two years ago. The... More

Firstly I will start with the positives it's not all bad.. After intensive research, and constant viewing of trip advisor I booked Erc as my destination wedding/honeymoon. Only me and my partner travelling, great rapour with wedding planner Gloria before travel, expressed even paid for extras prior to travel. Hotel is amazing to look at, staff are all amazing in... More

Stayed at the Excellence 29th April to 13th May and have just returned from the best holiday ever. Everything about the place is superb, from the accommodation to the pools to restaurants serving beautiful food to suit every taste. The best thing about the place, however is the staff. Everyone is friendly, polite, and efficient with shining stars "Tomas" and... More