I went here with my partner, this is 5 star or more. Can’t wait to go back, as we arrived there was champagne on arrival which made us feel very special. We did have to wait on getting our room for over an hour, but since the hotel so big we just had a walk around. The room was very... More

My fiance and I were back at this hotel from1/26 thru 2/2/2012. We saw all the staff members from the previous years and they were very happy to see us again. This ia a great hotel to stay in. Our thanks to Oscar,his dad who have served our meals for the past three years. We first met at the buffet... More

Travelled as a couple for 2 weeks from 24th January till 7th February 2011. Our first visit to Mexico, and absolutely loved Excellence Riviera Cancun. And will never hesitate going back again. Smiling faces, champagne and cold towel upon arrival were a very nice gesture. Our room was in Block 6 facing the spa (with nice chilled music) and the... More

My husband and I stayed from 1/14-1/21/12. I have a terrible time making decisions, but was convinced by other reviewers that this was the perfect place for us. We have been to many all-inclusive hotels and this was by far, the best one yet. The staff and the food were the highlights. We enjoyed all of the restaurants we dined... More

Having traveled  extensively throughout the world, this was our first experience at an all inclusive resort as we like to explore and try new things so we prefer the flexibility of planning and executing things on our own.  It rained every day we were there but we had a wonderful time as we decided to have a good attitude and... More

We just returned from 4 nights at the Excellence and found everyone and everthing to be excellent in every way. It was our first time at the Excellence resort and we will return. When we checked in they asked if we were celebrating anything and we said our anniversary. The following afternoon there was a chilled bottle of champagne and... More

My wife and I spent 5 nights at the Excellence and had a great time. We upgraded to the Excellence Club and they provided us with a great room and view. The staff was very helpful and we really enjoyed the beach palapas. We were really focused on relaxing and didn't spend much time watching the evening shows. The two... More

I had the privilege of staying at this wonderful resort! Our suite was overlooking the lovely Spa with the surrounding river and an ocean view. We found the whole resort very quiet and peaceful, perfect place for a rest. Everything was clean and the very friendly staff kept the beautiful grounds well groomed. We had the choice daily of enjoying... More

Overall the Excellence is a great resort but over the years we are seeing decline in the overall maintenance. Shower tile-finish is worn, chairs in pavillion area need reupholstered, public bathrooms with missing toilet seats, water faucets that don't work, several elevators were not functioning. Most distressing was the smell of sewage t/o the facility, worse in some areas where... More