41 Reviews 
Stayed in this hotel on the 19th May due to having some work done on my house and the hotel is 5 mins drive away.
The hotel is nice set back from the main road. Check in was very fast- the lady at check in was friendly.
we stayed in room 11. I have read the previous review for this...
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Booked into a suite (Rm11) and it was a total dump!
Pubic hair left in the bath, on the toilet and behind the toilet door. Bathroom was grotty with mould growing everywhere.
Went back to reception who offered me a standard room as a replacement and again, the bathroom was mouldy. Young chap from reception asked if everything was ok...
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Thank you for the review you posted of the hotel.
I am sorry that you did not enjoy your stay and that we were unable to meet whilst you were resident here.
After speaking to the food and beverage team they could give me no details of your complaints. They have asked me to offer you their apologies, as they...
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Just returned from a weekend at this hotel was very pleased staff were friendly especially Betty on reception . Breakfast was excellant and nothing was to much trouble will defo visit again
Thanks so much for your great comments and ratings.
We are so pleased you had a good time here and the staff, particularly Betty, really appreaciate the mention.
We look forward to seeing you again soon.
Kind regards.
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We have stayed at this hotel several times when it was the Ramada Jarvis. We needed to book an hotel in Hull at short notice and so went to Booking.com - I thought I had found a new hotel in Hull until I went to the hotel's website and recognised the entrance picture as the old Ramada Jarvis. We got...
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Thank you for posting your feedback following your recent stay.
We are pleased that you received good service and value for money throughout your visit.
Whilst we do not currently promote a pool, we are in the process of upgraded our leisure facilities, with a view to re-launching them later this year.
Hopefully, at that time you will return and...
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As you walk into the hotel expectations were high- the deco was modern, luxurious and clean. The staff were very polite, friendly and helpful. However the room was poor, the bathroom looked like it hadn't been changed since the 70's, all peach and in need of renovation. The bathroom door didn't shut and I was worried the shower heat would...
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Thank you for your valued feedback and kind comments about the hotel team following your stay.
We are sorry that your room was not to you liking and will take your feedback into consideration for future refurbishments.
The bathroom doors do need to be closed and I am sorry that you were understandably concerned when yours didn’t. After you highlighted...
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I've stayed here a few times recently while on business. Nicely outside of central Hull, the location doesn't look promising as the hotel is at the end of a road in to the retail area but the grounds and exterior are great looking. Formerley a Ramada hotel, any investment has been spent only on the entrance, restaurant and bar -...
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Thank you for your feedback following you recent stay here and kind comments about the team.
We are sorry that the hotel accommodation was not to your liking. New beds and heaters have recently been installed throughout the hotel so it is disappointing to read that you felt we were “cost cutting”. The heaters are programmed to be off for...
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My wife and I have just spent four nights at The Mercure Hull West Hotel. It is a good hotel, however, it could be better. The staff are friendly, particularly The Food and Beverage Manager, Sally on the reception desk, and the breakfast waitress. The area that needs attention and updating are the BATHROOMS. The showers are very old ones...
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Thank you for your kind comments and valuable feedback following your recent stay here.
All the team take encouragement from your comments and particularly Jason, Sally and Jackie appreciate being mentioned individually.
Whilst we plan to upgrade a number of bathrooms in the future, we would certainly replace a shower if it were to fail as soon as practical to...
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Well, my husband booked us a little trip to Hull as a birthday treat. I had a lovely time! We stayed at this hotel, and the staff were so lovely to us. The rooms were quite spacious and nicely decorated.
We had a meal in the hotel restaurant which was such a nice atmosphere. The food was fantastic.
We'd definitely...
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We are so pleased that you had an enjoyable birthday and thank you for posting such kind comments and scores from your stay here.
All the team are delighted that we played a part in making your stay memorable with the food, room and service that we offered.
We look forward to seeing you again soon when perhaps you may...
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