Since one of the reasons one stays at a hotel is to sleep, I gave this hotel a very low rating, I barely slept a wink! We chose to stay here as they allowed dogs. They get one star for that. The staff were very good, they get another star for that. The rooms we were shown were not as... More

Very friendly and welcoming staff make a good first impression. The rooms are clean and relatively simple, nothing amazing, but for the price, they were adequate. Our room did not have aircon, and was noticeably warm on entry, opening the window brought the temperature down, but amplified the noise from the adjacent main road. On a hot day, it might... More

Colin & Christine Broad We had our reception at the Mercure and only have the highest prase for all the staff at the Hotel. Laura who organised the event was just fantastic. All though we didnot stop at the hotel over night some of our guest did and they told us they were very impressed with the rooms and the... More

Myself and my wife stayed here overnight and enjoyed a really pleasant stay. My wife likes to be early and this occasion was no different, as such we arrived at 10am, hours before check-in. However this wasn't a problem, we were offered a coffee in the restaurant and asked to wait whilst our room was prepared. It was turned over... More

hotel bar and lounge area too small, restaurant only offered a carvery at the time of our visit, bar bistro food offering was poor for the evening, day offering was good, hotel was cold in public areas.

Only stayed overnight but couldnt fault it. Room and breakfast excellent value. Receptionist ..very pleasant and helpful. Unfortunately did not have dinner there as invited to wedding reception elsewhere but breakfast was very good and my omelette cooked to order was sensational.

A friend and I were doing some garden visits around Kent and Surrey and this was an excellent base for us. Our room was very comfortable with a double and single bed and had plenty of coathangers in the wardrobe - essential for two ladies I always think - and is often something lacking in modern hotel rooms. There was... More

Very pleasant stay- have stayed before and would stay again.. The service was very good and courteous. The food was good quality and everywhere was very clean. I would recommend the hotel to others without hesitation

We got married at the Mercure, Pembury, Royal Tonbridge wells. everything was perfect, the planning before, the day, and the day after. The hotel is in a beautiful setting, the rooms are great spacious and clean, All the staff where so nice, polite and very helpful to us and all our guests. Our wedding breakfast was delicious, as was all... More