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All 2 Pembury hotels

Mercure Tunbridge Wells

4.0 of 5
8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Hotel amenities
Mercure Tunbridge Wells
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59%
Ranked #2 of 2 hotels in Pembury
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194 reviews from our community

Traveller rating
    49
    66
    52
    19
    8
See reviews for
Families
32
 
Couples
79
 
Solo
7
 
Business
26
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Watford, United Kingdom
1 review
3 of 5 stars Reviewed 16 June 2013 NEW

Stayed on the 15th June in room 271. We paid £105 to find out that we had to then pay £10 per person extra for breakfast. For this price i thought that we would have a suite to find we were put in a family room - Large enough but not worth £105 ROOM ONLY. Positives - Please thank the... More

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Australia/Colorado
Top Contributor
104 reviews 104 reviews
26 hotel reviews
Reviews in 59 cities Reviews in 59 cities
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 9 June 2013

Since one of the reasons one stays at a hotel is to sleep, I gave this hotel a very low rating, I barely slept a wink! We chose to stay here as they allowed dogs. They get one star for that. The staff were very good, they get another star for that. The rooms we were shown were not as... More

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Bath, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 June 2013

Very friendly and welcoming staff make a good first impression. The rooms are clean and relatively simple, nothing amazing, but for the price, they were adequate. Our room did not have aircon, and was noticeably warm on entry, opening the window brought the temperature down, but amplified the noise from the adjacent main road. On a hot day, it might... More

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Denise V, General Manager at Mercure Tunbridge Wells, responded to this review
4 June 2013

Thank you "Jamin110" for taking the time to review our work. We are pleased that you found something of value in what we are doing, and hope you have occation to visit us again. Best Regards Denise Vas More

East Peckham, United Kingdom
1 review
5 of 5 stars Reviewed 3 June 2013

Colin & Christine Broad We had our reception at the Mercure and only have the highest prase for all the staff at the Hotel. Laura who organised the event was just fantastic. All though we didnot stop at the hotel over night some of our guest did and they told us they were very impressed with the rooms and the... More

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Denise V, General Manager at Mercure Tunbridge Wells, responded to this review
4 June 2013

"791ColinB1951" - Thank you for your courteous comments. We enjoyed helping you host your celebrations, and are delighted that things went so satisfactorily for you. Thank you "791ColinB1951" for your time and trouble in reviewing Mercure Tunbridge Wells. We would like to offer our congratulations and hope to see you again in the near future. Best Regards Denise More

Coventry, England, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 28 May 2013

Myself and my wife stayed here overnight and enjoyed a really pleasant stay. My wife likes to be early and this occasion was no different, as such we arrived at 10am, hours before check-in. However this wasn't a problem, we were offered a coffee in the restaurant and asked to wait whilst our room was prepared. It was turned over... More

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Denise V, General Manager at Mercure Tunbridge Wells, responded to this review
3 June 2013

Rob M- Thank you for your kind feedback. We are pleased you found our hotel and service exceptional and we look forward to welcoming you back to the hotel in the near future on your next visit to the area. Best Regards Denise Vas More

A TripAdvisor Member
3 of 5 stars Reviewed 28 May 2013

hotel bar and lounge area too small, restaurant only offered a carvery at the time of our visit, bar bistro food offering was poor for the evening, day offering was good, hotel was cold in public areas.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Denise V, General Manager at Mercure Tunbridge Wells, responded to this review
3 June 2013

Trip advisor member – Thank you for your comments. I’m sorry you found the size of our lounge and bar area inadequate, however as endorsed by other authors our service offering makes up for what we lack in square footage. The Brasserie menu is a standard menu for the company, this is served in all lounge areas, restaurant and bedrooms,... More

Worcs
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 27 May 2013

Only stayed overnight but couldnt fault it. Room and breakfast excellent value. Receptionist ..very pleasant and helpful. Unfortunately did not have dinner there as invited to wedding reception elsewhere but breakfast was very good and my omelette cooked to order was sensational.

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Denise V, General Manager at Mercure Tunbridge Wells, responded to this review
3 June 2013

ElaineWorcs - Thank you for your positive feedback. We are pleased you enjoyed your stay with us and thank you for taking the time to endorse what we do well. We look forward to welcoming you back to the hotel in the near future. Best Regards Denise Vas More

Preston, United Kingdom
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 27 May 2013

A friend and I were doing some garden visits around Kent and Surrey and this was an excellent base for us. Our room was very comfortable with a double and single bed and had plenty of coathangers in the wardrobe - essential for two ladies I always think - and is often something lacking in modern hotel rooms. There was... More

Was this review helpful? Yes 1
Denise V, General Manager at Mercure Tunbridge Wells, responded to this review
3 June 2013

lillibet12309 - Thank you for your courteous feedback We are delighted you enjoyed your stay with us and found the hotel facilities, staff and service exceptional. Thank you for taking time out of your day to post such positive comments on a public forum. We look forward to welcoming you back to the hotel in the future. Best Regards Denise... More

Swindon, United Kingdom
1 review
5 of 5 stars Reviewed 13 May 2013

Very pleasant stay- have stayed before and would stay again.. The service was very good and courteous. The food was good quality and everywhere was very clean. I would recommend the hotel to others without hesitation

Review collected in partnership with Accorhotels.com

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Denise V, General Manager at Mercure Tunbridge Wells, responded to this review
15 May 2013

Swin55Traveller - Thank you for your kind words. I'm pleased you enjoyed your stay and found the hotel, staff and service exceptional. Thank you for taking the time to post your thoughtful comments. I'm delighted you returned to the hotel and found our product and service consistent. We appreciate you taking time out of your day to feedback on a... More

Dartford, United Kingdom
1 review
5 of 5 stars Reviewed 12 May 2013

We got married at the Mercure, Pembury, Royal Tonbridge wells. everything was perfect, the planning before, the day, and the day after. The hotel is in a beautiful setting, the rooms are great spacious and clean, All the staff where so nice, polite and very helpful to us and all our guests. Our wedding breakfast was delicious, as was all... More

Was this review helpful? Yes
Denise V, General Manager at Mercure Tunbridge Wells, responded to this review
15 May 2013

Sarah D - Thank you for your positive feedback. Congratulation! I'm so happy we assisted in make your day all the more special. Thank you for taking the time to post your kind comments on a public forum and we wish you well for the future. We look forward to welcoming you back to the hotel soon. Best Regards Denise More

 
 
Mercure Tunbridge Wells
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Additional Information about Mercure Tunbridge Wells

Also Known As:
Mercure Tunbridge Wells Hotel
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Region: United Kingdom > England > South East England > Kent > Royal Tunbridge Wells > Pembury
Amenities:
Bar/Lounge Business Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Pembury
Price range (per night): ₹6,014 - ₹10,293
Hotel Class:4 star (4*)
Reservation Options:
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