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Holiday Inn Express Brussels Airport

3.0 of 5
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Berkenlaan 5, Diegem 1831, Belgium
Ranked #10 of 10 hotels in Diegem
2.5 of 5 stars 110 Reviews
Holiday Inn Express Brussels Airport
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110 reviews from our community

    Trip type
Traveller rating
    4
    18
    24
    29
    35
Date Rating
Orlando, Florida
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 May 2012

Needed room near airport for morning flight back to US after 2 weeks in Europe. Was very reasonably priced and did include modest free breakfast. Free wifi in lobby, but cost $$ in room! MOST uncomfortable bed my wife and I have ever had to endure! Felt like sleeping on a box spring without the mattress. No in-room safe...and a... More

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Moscow
1 review
1 of 5 stars Reviewed 23 April 2012

Was staying there for 1 night as my connecting flight was early next morning. The shuttle bus driver decided not to go to the hotel directly, instead finished the trip near Holiday Inn which is nearby, but you have to go with your luggage about 100 m. The guy at the reception was very slow, besides in the print out... More

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Dublin, Ireland
Top Contributor
185 reviews 185 reviews
Reviews in 130 cities Reviews in 130 cities
205 helpful votes 205 helpful votes
3 of 5 stars Reviewed 13 April 2012

Holiday Inn Express Brussels Airport I have to admit, that this is very basic budget hotel. OK, for the price I paid I shouldn’t expect more, but comparing with other HIE hotels this was definitely the worst HIE ever. Rooms are really small (especially twin room) and quite dated (even with new furniture). Actually there wasn’t enough space to leave... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Brussels Airport, responded to this review
23 May 2012

Dear marqoos_pl, First of all, thank you very much for your recent stay. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring... More

Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 29 March 2012 via mobile

Stayed in this hotel for one night, while on business in Brussels. Reception was unbelievably slow and made several mistakes, including sending me to the wrong room! But a real first for me was the waiter who happily started to re-lay my table for lunch while I was still having breakfast! They don't seem to have any training for staff.

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IHGCare, Guest Relations Manager at Holiday Inn Express Brussels Airport, responded to this review
4 May 2012

Dear Jan V, Thank you for staying with us. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance... More

Ireland
1 review
1 of 5 stars Reviewed 23 March 2012

I had to give it one star because there is no option for a zero star. I have travelled with my job extensively for the last 20 years and WITHOUT HESITATION this is by far the worst hotel I have stayed in. My colleague and I referred to it as Block C. Like a prison cell - yes, that bad...... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Brussels Airport, responded to this review
22 April 2012

IHLIreland, Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Ben J IHG... More

Safed, Israel
Senior Contributor
43 reviews 43 reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 3 March 2012

Check in took 45 min as there were 3 people in front of me. Worked so slowly and made so many mistakes. I ordered a king size bed, they first gave me 3 singles; then after a regular double (which they claimed was a king). There was 1 outlet in the room. Virtually impossible to turn around with ones arms... More

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Schwarzenbach, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 20 February 2012

We drove to Brussels, staying one night. We had our car, they had parking avaliable on site. We did not have reservations and after driving around The CITY CENTER for over an hour we were desprate to just get a room.. Much to our suprise, the reception (on site manager) was absouletly amazing! We checked in and she told us... More

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Chippenham, United Kingdom
Senior Contributor
21 reviews 21 reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 13 February 2012

I stayed here one night, it was awful, my room had just been painted , it smelt like that day and when i got into the room on a freezing night, the window had thoughtfully been left open it was about -2 , the room was full of paint fumes. I couldn't get any food, apart from a vending machine... More

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Mumbai
Senior Contributor
33 reviews 33 reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 10 February 2012

Again I had an early morning flight so I chose this place. Very small rooms, small bathrooms. OK to sleep one night in. No restaurants no food service although the Holiday Inn next door has a restaurant. Free shuttle but it was too late for my flight to I paid 20 Euro for a short taxi ride. Taxi was on... More

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Worksop, United Kingdom
Senior Contributor
27 reviews 27 reviews
Reviews in 21 cities Reviews in 21 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 8 February 2012

A very basic budget hotel. Reception staff not overly customer friendly. When I arrived it seemed to be an inconvenience to book me in as the receptionist was watching TV.

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Additional Information about Holiday Inn Express Brussels Airport

  • Holiday Inn Express Diegem
  • Holiday Inn Diegem
Address: Berkenlaan 5, Diegem 1831, Belgium
Price range (per night):* INR5,016 - 10,700

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Holiday Inn Express Brussels Airport
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