Stayed one night with my partner. Our room was not in the main part of the hotel but in the extension part to the right. The room was adequate, nothing special. We booked to have dinner in the restaurant. This was definitely the highlight of our stay. The restaurant is nicely decorated, reminded me a bit of Malmaison/Hotel du Vin... More

Bad management, staff communication & customer relations. We asked for an early check in but weren't accommodated. On arrival we were told the room would be ready an hour later which would have been fine, but the room still wasn't ready for over another hour leaving us having to rush. Then it was the wrong room, a very small double... More

Treated a friend to weekend pamper, excited about the use if the spa. Sadly told on arrival that massages are normally booked up weeks ahead and the masseuse can only work 3 hours a day! 'Bubble' pool was an extension of the pool thus same temp, but disappointing Serve breakfast till 11 on Sundays, sounded great, however I overheard the... More

I am shocked to read the recent reviews. I have just had a two night stay and was apprehensive given the recent trip adviser reviews. However from start my experience was much better than expected. The atmosphere was buzzy and busy every night. Room on 4th floor was small but clean and not the expected twin room. When we rang... More

-so impressed by value of 5pm deal, mum & I booked 2 nights - amber at reception was very helpful when we explained we had to cancel dinner on first night due to travel problems -most notable was the service & friendliness of staff in spa (sheena, Clare?) & restaurant (Hannah) -We had beautiful front-facing room with stunning views from... More

Spent one night for a wedding, staying alone I had to pay extra which is standard but for the price I paid I expected a room I could use for its purpose. I found out later that some of the wedding party paid £92 for two people and I paid £122 for one person. The morning after the wedding I... More

My husband and I are just back from a 5pm DBB deal. Hotel looks impressive on arrival, room small but clean and bathroom decent size. There were not bathrobes or slippers in our room - would have thought for a 4 star hotel they would have been provided. Dinner was ok. Menu choice not the best for the deal we... More

Been hear before on a long weekend before it changed name ( about two years ago ) I was invited by a friend and his wife to join them for DBB on a deal. I was sorely disappointed.The entrance up to reception and the adjoining area did not appear to have changed, on reporting to reception we were told our... More

I have just returned from an overnight stay with dinner at the Dunblane Hydro Hotel. It was a 5pm special which attracted us as dinner was in the Kailyard by Nick Nairn restaurant. We arrived about 1.30, presuming check in would be 2pm. We were told check in was 4 pm but by 2.30 our rooms were ready. The rooms... More