What a shame the service lets this otherwise charming boutique hotel down. The Swan has recently undergone a refurb, so don't take too much stock in reviews prior to Jan this year. The rooms are now both charming and luxurious and the prices not unreasonable. Sadly the service continues to be a letdown. The owner is delightful, but he needs... more

We stayed in the Swan hotel for two nights recently due to a double booking elsewhere. In spite of it being really last minute (and 2 double rooms) the staff went out of their way for us, were friendly, helpful and totally on-the-ball. Our rooms were clean, up-to-date and very comfortable. All that and old world charm as well, my... more

I feel that previous reviews of the Swan were totally justified - BUT............ I had my surprise 30th birthday at the Swan and they did a fantastic job. The place has had a complete overhall since all the reviews below were written and a huge amount has been invested in the restaurant and bar area with the rooms being redesigned... more

I stayed here for one night on business ln July. Room adequate, although TV controls didn't work (explanation was that people steal them so not replaced when batteries fail ) and shower very basic (not moveable, so hopeless for just washing hair, and no soapdish or soap, apart from a squeezy canister ). I asked for breakfast 20 mins early... more

Like others I had booked this hotel before reading the reviews. I seriously considered cancelling but no other places were available (4th to 6th april 2006). Well it was fine. I had no problems. The room was large, clean and had almost everything I needed. The breakfast was lovely - kept me going for quite a while. There was a... more

We stayed for 2 nights at the Swan in the very pretty town of Bradford on Avon. On the plus side the hotel and bedrooms were clean. On the minus side the whole hotel was very run down and dreary.The breakfast was adequate and the evening meal basic. It would have been better if they had hot plates to serve... more

Myself and three friends decided to go to The Swan Hotel for lunch and sat in the rear courtyard after clearing away the dirty glassware from the tables we went to the bar for drinks and menus, a waiter came to our table with a wine bottle witha number on it and we asked if we could order our food,... more

Fortunately, we'd booked the Swan before I read the reviews on TripAdvisor. It was thus with some trepidation that I approached the place but fortunately my fears were completely unjustified. At eighty pounds, our room wasn't the cheapest in the area, but I've certainly paid much more and got less. From start to finish the staff were friendly and helpful:... more

Very overpriced at £95 ! Room not clean and dirty bath. Staff off-hand and appeared disinterested. Although zero degrees outside there was no heating in room. Hot water barely warm. Couldn't provide a full breakfast as it should be included in the price, as they had 'run out' of essential items. Other guests were also complaining. more