The Manager would have to be the rudest person I have ever meet in all my years staying in motels.He and his wife have no customer skills whatsoever and they should be removed immediately by the owners, should they not wish to destroy, what used to be , a great place to stay. I was verbally assulted with language which... More

What a lovely place to stay, so much room, we had a 2 bdrm apartment with King Beds in each room. 2 bathrooms, an awesome kitchen and dining area and 3 couches in the lounge with a flatscreen tv. What more could you want. There is more..... a swimming pool which is reasonably warm as its solar heated I think,... More

Have stayed here quite a few times and I rave about it as being one of the best places to stay in the lower north island...you will be hard pressed to find anywhere with as many attributes...location: opp beach, 1 minute to cafes and shops..park opposite , also beach with beach bar/ restaurant with views to die for...the motel itself... More

My title says it all, management is unbelievably terrible! Nothing but rudeness comes out of management’s mouth, they have no customer skills and many other friends staying there also commented on this. As for one of the managers the best place for him would be a retreat to an anger management course after lashing out at a guest - this... More

I stayed here recently and have never experienced such a poor customer service experience. The managers (both the male and female) were extremely rude, obnoxious and had no idea how to deal with people. We had a situation with them where they tried to make us pay a nights accommodation for someone who had complained about noise outside, and they... More

The lady the greeted us at reception was ill tempered and very rude. Not what you would expect from a 4.5 star resort. Some other people that were staying there as well made the same comments so it was not just us. Also a wedding party was staying there and the manager ended up arguing with both the brides mother... More

We booked this as something special for Xmas and were disappointed. The studio room was fine but had no laundry facilities and no dining table. The wi-fi didn't work which was upsetting as we wished to contact home at this time of year. You could hear loads of noise from neighbouring appartments which kept us awake after midnight, and sometimes... More

We booked on-line for an 9 day stay in June 11 so we could visit family who live Paraparaumu. We arrived from the UK late due to the Ausie unions not wanting to fly and were saved by NZ Airlines . Right from the beginning we were made very welcome and the next day we met Tom and Heather who... More

Beautifully appointed apartment-style units, great kitchens and lots of space. Near the gorgeous beach,and has its own lovely pool and spa in a lovely garden setting. But the main difference is the personal service - as a semi-regular guest it is so nice to be remembered and greeted. This makes you feel so welcome and valued.