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All 5 Scarness accommodations »

Palace Backpackers Hervey Bay

Hotel amenities
184 Torquay Road, Scarness, Queensland 4655, Australia
3.0 of 5 stars 30 Reviews
Palace Backpackers Hervey Bay
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30 reviews from our community

    Trip type
Traveller rating
    5
    8
    5
    2
    10
Date Rating
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 9 May 2012

Super enthusiastic, high pitched girl on reception that kept on getting higher with every sentence. "How's it going GUYS... (higher), looking forward to your TRIP (higher), bet you can't wait to out to FRASER (higher)." Made us a laugh... seems as everyone has that same reaction with her, bless her. The guy who gave us our pre-shopping briefing the night... More

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Palace Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this review
15 May 2012

Hi CanadianJimmy, Thanks for your post, however I am extremely disappointed to hear your review. Cherise (our enthusiastic staff member) is FANTASTIC at her job, and it shows great testiment to her for being so positive in everything she does, everyday. We respect our staff highly, new and old, and continuously work with them to ensure we're offering a good... More

Leeds, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed 27 April 2012

After having our initial Fraser Island tour cancelled last minute, we were staying here for 2 nights either side of our Fraser Island tour. We were booked in as part of this, and can possibly say it isnt the best hostel in the world. They had problems with thieves when we were there, someone had phones and money stolen at... More

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Palace Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this review
9 May 2012

Hi Craig Y, Thanks for your great words on our Fraser Island tour and our guide. We are very proud of the tours to Fraser that we run. You will be pleased to hear we have just accepted an agreement to install a room key-card locking system in our hostel as part of the renovations you would have witnessed while... More

waterloo
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed 11 April 2012

We stayed at palace because we had booked a trip to Fraser Island with them and it was the worst hostel I went to during my stay in Australia. There are thieves at night, bed bugs, the kitchen was disgusting, no clean kitchen utensils, the oven of my unit was broken, so was the boiler, the light was broken in... More

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Palace Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this review
15 April 2012

Dear apple-shine, Thankyou for your online review. Since your stay with us early March, we have made improvements to the hostel to address many of the cleanliness and maintenance issues you mentioned, and are continuing to schedule major hostel renovations so we can ensure a quality stay for all those who have stayed with us since, and into the future.... More

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Sydney, Australia
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 30 March 2012
1
person found this review helpful

Definitely the worst hostel I've stayed in during my trip through Australia. Since there was one night included in my Fraser Island and Whitsunday package I stayed at this hostel. I was placed in the far back unit, the unit where everybody meets the morning of departure, to watch an instruction movie. There we no utensils in the kitchen and... More

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Palace Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this review
11 April 2012

Dear Wouter131, Thankyou for your words regarding your stay at our hostel. We are very sorry to hear that you believe us to be the worst hostel you've stayed at! I understand that many of your cleanliness and open door issues are dependent on your guest peers, but it is useful to know this behaviour occurs so we can educate... More

Airlie Beach, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 26 March 2012
1
person found this review helpful

Try to avoid this place if you can. The hostel was included in our Fraser Island Tour, so we stayed there for two nights. The beds were alright, if you were lucky enough not to sleep in a bed with bed bugs... Most of the kitchens were really dirty and disgusting. Instead of cleaning the fridges or throwing them away,... More

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Palace Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this review
11 April 2012

Dear Reni M, We are deeply sorry you were affected by theives during your stay as nobody likes to lose valuables under any circumstance. We have been doing everything in our power to deter theives from not only our hostel, but all hostels in the region including: implementing new security flood lighting, ensuring every door is self locking, encouraging and... More

Bedford, England, United Kingdom
1 review
5 of 5 stars Reviewed 25 March 2012

I booked my Fraser Island tour here and two nights accomodation were included. Firstly the Fraser Island tour was not what was advertised in their lovely glosy brochure! There were no showers or even toillets as advertised and had to go out in the dark and squat! The hostel itself was dirty, there were no utensils or things to cook... More

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Palace Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this review
11 April 2012

Dear Ruth B, Thankyou for taking the time to review our hostel, and we are sorry it did not meet your expectations. Facilities on Fraser Island are very limited, and we can only provide a portable camp toilet on site - which is not the flushing 'toilet' expected by many! To save confusion with future guests, we are no longer... More

Cairns
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 17 March 2012

We stayed in a double room for 2 nights and there's not much to complain about. The fan in the room just had 2 modes though, "full on" or "barely spinning", but that's really the only bad thing I can think of. The private rooms is in a separate building so there's not that much noise at night. There was... More

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Palace Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this review
21 March 2012

Dear Josef M, Thankyou for your great review. I have passed your comments on to our Fraser Island guides - we sure are proud of the trips we run! All the best for the rest of your travels, and we hope to see you in Hervey Bay again one day. More

Amsterdam, The Netherlands
1 review
1 of 5 stars Reviewed 2 March 2012

I always check reviews about hostels before booking them, however this hostel was included in a Fraser Island package that I bought in Cairns so I didn't. A big mistake! The kitchen and common area were very dirty with ants and bugs everywhere. The bedroom was even worse, bad smell and there was a fan in the room that looked... More

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Palace Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this review
13 March 2012

Dear Henk v, Thankyou for your kind words regarding our staff and service at Palace Backpackers. We always strive to do the very best for our customers irregardless of circumstance! Your stay with Palace is a regrettable one and we appologise that our hostel was not at it's usual standard during your visit. We realise that the hostel has become... More

Canada
1 review
1 of 5 stars Reviewed 1 March 2012

I had heard bad reviews about this place, but thought I would give it a chance. I went and looked at my bed when I first arrived and immediately found bedbugs on two of the four beds in room 4c. I didn't even look at the other two beds before I ran as fast as I could out of there!!

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Palace Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this review
13 March 2012

Dear Canadiangirl992, We're very sorry you arrived to this issue. We have since had the property treated and have eradicated the problem. We wish you all the best for safe and enjoyable travels onwards! More

Liverpool
Senior Contributor
25 reviews 25 reviews
Reviews in 22 cities Reviews in 22 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

I got booked into this hostel with a package to Fraser Island. The staffs are very helpful.The night prior of going to Fraser Island, I stayed in unit 7 which was quite bad. There is a boiler in the room which makes the room hotter + the fan was not working, fortunately we got a working fan later on. The... More

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Palace Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this review
24 January 2012

Dear JustAn0therTraveller, Thankyou for your review and kind words about the helpfulness of our staff - we always strive to be able to provide a great service for everyone who stays with us! I'm very sorry to hear that you encountered some maintenance issues with Unit 7 during your stay. Fortunately, because we are now aware of them, we are... More

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Additional Information about Palace Backpackers Hervey Bay

184 Torquay Road, Scarness, Queensland 4655, Australia
Price range (per night):* INR1,393 - 3,177

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Palace Backpackers Hervey Bay
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