We have just returned having stayed on a half board basis, at Hotel Portillo. I cannot over emphasize how helpful the staff were serving consistently excellent cuisine throughout the week. As our flight was delayed, hence, we arrived very late on Saturday evening when the restaurant was closed but they freshly prepared a hot and delicious meal plus dessert for... More

I was at this hotel at NY holidays. Some rooms are located on minus floors.They gave me room on -2 floor, between restaurant and ski room. I can't sleep there almost at all, as big noise disturb me every night till 2 - 3 a.m. I have asked about room changes many time and nobody help me. Be carefully in... More

We stayed in the hotel rather than the apartments, and were very pleasantly surprised after reading the Trip Advisor comments. The room was spacious, maybe a little dated, but comfortable and clean. The staff were all extremely pleasant and helpful and spoke excellent English. The ski/boot room was absolutely fine, very warm, and taking the key back to reception was... More

Worst place I've ever been for skiing. Skis and boots are strictly forbidden in rooms and on the ground floor. It is ok but... there is no boots heaters so if your boots are wet you have to have to use them wet and cold until the end of your staying. One key for the room and for the ski-locker... More

I booked then checked TripAdvisor!!!! I was very concerned by the reviews. But its all changed. Pro's Recently refurbished to a high standard. New owners. Service second to none. Comfortable beds. Stylish apartment. Great location, Ski out, Ski in within 20 metres then take the lift. Heated ski locker room no cold boots. Supermarket in the basement, Bread, Ski hire... More

We had a tour group organized by the manager or owner of this hotel, who took their money and never paid the company who supplied the services...nearly US$10,000. Buyers Beware.

We have been to Le Portillo for 3 years.For the amount of money it now charges Le Portillo is not looking like good value for money. Whilst some of the apartments have been refurbished (long overdue) in the past year some remain very shabby. We had an apartment for 8 that suffered from a substantial drainage leak that flooded the... More

Location was fabulous but some of the staff were rude in the face of no provocation. Our particular gripes were: When checking in not enough cash was available for the tourist tax, we went away and got the 1 Euro required. Upon return, we were instructed to hand over 600 Euros cash as a deposit: why the necessity for cash... More

We chose the Portillo because of its location in the resort and we were not dissapointed. You can ski straight out of the residence and the shopping centre which has a supermarket and ski hire shops is just opposite - very handy when you are self catering! The apartment itself was spacious enough for a week's holiday and was better... More