Overall good but service in restaurant seriously slow even when not busy - looked understaffed, food good when arrived, overall helpful staff would recommend use of park and tram for 2 euros at nouveau bassin for travel into city

Decided to stay on the way back to the north of Europe. Clean, very good staff and excellent room and breakfast. Strongly recommended, especially if you need a real rest between days of long trip driving.

Stayed there one night in November 2011. The hotel seems to have been refurbished and offer comfortable rooms with flat screens TV nice big shower and separated toilet. Eventhough the stay was smooth, i found the hotel quite noisy as it seems that the new floors have been built over existing wooden floors. when people come and go in the... More

Found the hotel easily and although it wasn't in a particularly scenic location it was quiet and offered plenty of parking. We effectively used Novatel because you know what you are going to get and this particular hotel didn't disappoint. Check in was very quick and only needed us to say our name before we were handed the key card,... More

Stayed for one night with family (two adults, one child). Did not expect any kind of luxury, but thought that it would be better than what we experienced. Wash basin did not work properly, very low English skills at reception, ice cold and not very inviting pool/other common areas. Bed OK, we slept well, but will not come back.

We stopped here on the way to Italy. Our room was on the ground floor, It was a very hot day and the windows only opened slightly, the aircon in our room was broken. The decor in the room was tired to put it nicely , we paid extra for a superior room with ainshower and mini bar which really... More

The novotel now seems to be aiming at the middle,high end of the market Based on much earlier reviews this hotel has been completly renovated. rooms are bright and clean and the staff proffessional outdoor pool for the brave, and a large carpark good for a one or two night stay. and a nice stright run to the swiss border... More