We checked in after cycling over 100 miles from the south. It was pretentious in the best French way so we weren't expecting an earthy experience. But the price and the formality weren't matched by the service or the rooms. The spa was weird...and we are spa junkies. The restaurant was awesome. Yes we'd go back because it's the only...
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A nice enough place, but hardly four stars. The place was a bit tacky and old. Nothing really to complain about but also nothing to justify the cost.
Also, given it is 2011, it is probably time to provide wifi free in the rooms rather than charging a fee -given most hostels manage to do this, I am sure this...
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Thank you for posting your comments on Trip Advisor. We are sorry that the decoration did not meet your criteria, but as you know taste are subjective. We are really surprised that you felt the place looked old since we just finished an 18 months renovation plan. Besides the goal of the hotel isn’t to be a design hotel which...
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1) we did have a wonderful suite.
2) the spa area was great: one of the most beautiful sauna we have been to, direct access to the garden, nice swimmingpool.
CCL: we didn't try their overpriced restaurant but we ate at the restaurant "L'ami Fritz" just at the corner and we had a wonderful dinner. We definitely recommand "L'ami Fritz"
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The hotel is in a very nice location in Alsace. However, even though, at a first glance it looks very fancy, the reality, especially as far as the rooms are concerned, is different. Rooms are quite average and some of them pretty old.
The SPA area is quite nice.
The restaurant is also good.
Overall, it is way too expensive...
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the hotel is clean but lacks a little charm and is a little disjointed having been enlarged over the years
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This hotel had a lot of things to make it a great place to stay but we got the impression that the staff in different departments seemed to be angry with each other.
Overall there are two distinct styles within the hotel, some very modern and some very traditional. The transitions were a bit clumsy and weird. The terrace where...
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Thank you for taking the time to give us your feedback about your stay. We are sorry for the misunderstanding during the reservation but the term “double room” is sometimes confusing for French native speakers because it doesn’t specify any type of bed. This incident made us start on the wrong foot; nevertheless we were more than happy to give...
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I spend a couple days there with my collegues for our annual meeting and we had a wonderfull time, great surrounding, marvelous accomodations and incredible food and wines. This is definitely the place to be !!! Highly recomended !!!
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We had a wonderful stay in this family hotel, amazing food, great wines and very friendly staff. We will be back.
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Stayed there for 2 nights. Our only regret is that we didn't stay longer. It's an absolutely beautiful property. The staff is extraordinarily professional and as polished as the silverware. The room was very clean and nicely appointed. We had a tremendous view. The half board deal is unbelivable. We were served our best meal in Europe in the hotel...
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We stayed in a standard room, which was very, very small even though the price of the room was steep. This hotel has a spa, but it did not feel at all like a spa hotel. It felt more like a comfort inn or something of that caliber. I wouldn't recommend this hotel.
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