95 Reviews 
Location
The hotel is actually in Seiano, a village just outside Vico Equense. It is a great location for exploring the area. The Circumvesuviana train line has a station 5 minutes walk from the hotel. From here, it is a 10mins journey to Sorrento, 20mins to Pompei and 35 to Ercolano, with all the other sites accessible from this train...
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I stayed here in May 2012 . Not a lot to recommend about this hotel. None of the reception staff were very friendly, the food was nothing to write home about. The waiting staff however were efficient and attentive. My room itself was ok although it was very noisy what with people getting up early to go on trips etc,...
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Dear Guest,
thank you for your review.
To know the opinion of our guests is very important.
I'm sorry that your vacation here has been not very satisfactory.
The courtsey of our staff, specially at reception, it is absolutely impossible, it was easier to say directly in the hotel.
Even though you feel normal food, room ok, the view...
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Stayed here in May '12 for our honeymoon and weren't too impressed. First the good things. Ciro the Barista was superb, a real pro at his job and very friendly; he staffed a great caffebar and made me many Caffe correttos and can do many cocktails on request. The views from our room and the pool area of the Bay...
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Dear Guest,
thank you for your review.
To know the opinion of our guests is very important.
Thank you for your review.
I'm sorry that your vacation here has been not very satisfactory.
The appreciation to our bartender "Ciro" is another confirmation of your ability.
You complain about the cost of extra services not included in your reservation.
You...
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We stayed in this hotel for a week in May 2012, dinner bed & breakfast as a part of a package with The Travel Department.
The bed was bad, but rooms and common areas were clean and the seaview from the balcony to the bay of Naples is unforgettable.
Dinner was rather plain and nothing to look forward to, however...
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Dear Guest,
Thank you for your review.
To know the opinion of our guests is very very important.
I am sorry that you are not satisfate of your holiday in our hotel.
I hope to get you back as soon as possible.
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Came home today and feel the need to review. Went with travel department and would not recommend to anyone. The food is awful, it's tasteless and even the presentation is bad. Nothing to do in the area, there were two nights with someone playing guitar but could have done with entertainment every night.
Travel department really need to reconsider as...
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Dear Guest,
Thank you for your review.
To know the opinion of our guests is very important.
Honestly there is inconsistency between the judgment that you expresses about our hotel (Average) and your complains.
I respect your opinion. It would be more useful to know the reason for which considers the food awful.
Music is not there every night...
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i stayed in this hotel on an evening meal bed and breackfast basis for 8 days in May 2012 as part of a package with The Travel Department. The price of Snacks in upstairs bar expensive. Hotel located away from beaches and town.(s) No coffee making facilities in rooms. Our room was noisy from street traffic and adjacent rooms.
Dear Guest,
Thank you for your review.
To know the opinion of our guests is very important.
Honestly there is inconsistency between the judgment that you expresses about our hotel (Very Good) and your complains.
I'm sorry that you think that a sandwich is expensive on our terrace overlooking the Gulf of Naples and Vesuvius. A sandwich with a...
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Spent a week in this hotel recently on a Travel Department trip. Rated a 4 star but found it very basic, The bedroom was small and cramped, basically furnished, no bath and no tea/coffee facilities. The only hot breakfast available for the entire week was scrambled egg (which was usually cold), bacon which was undercooked and strange looking sausages. Food...
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Thank you for the review. Know your opinion is very important for us.
I think that the time to write the final chapter of the story. There were discrediting the limit of decency, but we are not responsible for external causes.
Now we must be clear for everythings. You have paid approximately EUR 800.00 per person :
Flight To Dublin-Naples;...
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My wife and I decided to take an Easter break with the "Travel Department" an Irish Company providing guided holidays. We had always travelled independently up to this and undertook the trip with some trepiation.
We neeed not have worried, it worked out very well. We stayed in "The Grand Hotel Moon Valley" in the tiny village of Seiano, near...
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Dear guest,
we kindly thank you for your feedback.It's relevant to us to have a direct report about our services supplied.
Your review is the best response of the 3 previous reviews. All written by Irish customers were in Moon Valley by the same operator in different periods.
I hope to have you again in our hotel as soon as...
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We stayed in this hotel as part of a group witht he travel department from Ireland. This is not 4 star quality. The rooms were very small with very basic decor. Plastic containers as toothbrush holders/sheets as towels (although this is normal in Italy). Lobby area was cold and impersonal. The food was very basic in particular the breakfasts. The...
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Dear guest,
we kindly thank you for your feedback. It's relevant to us to have a direct report about our services supplied. We are a standard 4 star hotel, and, on a great value to help our guests in our best offers, and to allow them to still travel on a excellent budget.
This is to us, in relation to...
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Went with The Travel Dept. No heat even though is was lashing rain outside. We couldn't warm up.Poor quality food.
Dear Sir,
To have a guest's feedback is very important to us.
Certainly we are not responsible about the weather conditions.
We are sorry that you did not appreciate our food.
We would be pleased to know what we could improve about the food, according to your personal opinion.
I think this is related to the previous reviews.
I hope...
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