I stayed with a large and discerning group and we all thought this was a very good hotel. Some rooms were more spacious than expected and the whole place has a nice cosy mountain lodge feel. Lounge/bar area was good, no complaints about breakfast, and the reception staff were very helpful. Fantastic location in the centre of town, 1 minute... More

We were on a package with Crystal Holidays and have no complaints about the hotel. The staff were friendly and helpful, and the hotel was kept very clean, with cleaners in evidence over the day and evening. We were on the second floor, and heard very little noise from the club in the basement. I don't think our room had... More

Booked new year ski holiday through Crystal. Stayed here begining of Jan 2013 on half board. Hotel staff are all friendly & helpful but the hotel itself is not as Grand as the title might suggest & is in need of a refurb & some updating. We stayed in rooms 418 & 419 which were small & not as spacious... More

We stayed in this hotel in december and absolutely loved it. The rooms were big, warm and exactly what you would want in the mountains - they had a good balance of the nice woodeny feel and the modern and clean look. The bathroom was huge, with a great power shower. And I would have spent all day in that... More

We stayed in this hotel with the half board option for one week this March. It was booked through neilson as a late deal, and a very reasonable price for the package for a half board hotel with a 3 or 4 start rating. the rooms were small, but a normal size for a ski hotel. the bed was described... More

Badly run hotel, with young, inexperienced and clueless staff receiving little supervision. The food is terrible, mainly because of the hotel's inability to keep it warm. Maintenance of the hotel is poor. Disco in the basement but noisy throughout the night all over the hotel.

If I won the lottery I would buy this hotel because it has huge potential. Food excellent, rooms clean, free shuttle to main ski lifts.But who is actually running this place? Seamless it ain't. A farago of wishy washy incompetent management. A great wine cellar and very fair prices overall. It would take very little, but it would take some... More

Had really great holidays with perfect dinners! Rooms were clean however there wasn't much space for changing and there was lack of coat hooks. Really liked the blankets! Lots of TV channels (several russians). Unfortunately not many places for relaxing in sauna- people have to stand while drinking tea. Special thanks for caring Galya at reception. She did so much... More

Absolute rubbish, abusive waiter, terrible service. Hole in bathroom ceiling, lioft jammed leaving passengers stuck. Fawlty Toweres but not so funny if you['re paying good money.