I was concerned when booking because the reviews were kind of mixed, some very good, and some not so good and critical of service. I can honestly say the hotel is an excellent value, centrally located, a good base for sightseeing in Tuscany and the services are excellent. Desk staff was very friendly and accomodating and answered every question cheerfully... more

Having read some otf the previous reviews we were a little worried and unsure of what to expect. We were however very pleased and satisfied with the whole package. The hotel was shabby on the outside , the rooms basic and old but immaculately clean. The ground floor decor was good and the dining rooms were well staffed. We cannot... more

I booked this Hotel with some trepidation after reading some of the reviews on here but i have to say i was pleasantly surprised. The Hotel was Verdi's house so very impressive foyer, fixtures etc., The rooms are basic enough but comfortable. My first room faced onto the main square but bearing in mind the reviews about noise, i requested... more

I travelled with a group from Malta last August - when we arrived at 2 am they said they had a power failure and we had to be transferred to a nearby hotel in the middle of the night. In the morning, waking up a bit early, we were already trying to enter the Grand Plaza but they said we... more

Please don't be fooled by the 4 stars allocated to this hotel. Hotel is located on the main piazza and you will be extremely lucky to be allocated a room that is not affected by outside street noise (talking, shouting, singing, music, political speeches) as it echoes off surrounding buildings into your room (no double glazing) - it is as... more

The hotels location is in the centre of town and is surrounded by a lot of cafe's and shops. The hotel has some beautiful architectural charcteristics. The rooms are big with high ceilings. The furniture is outdated and and the carpet needs to be replaced. The shower cubicles were too small for big people to use. When it comes to... more

The location and town were great, but the room was pretty shabby. Great high ceilings, but the view to the interior courtyard were inaccessable due to the shutters not opening. New carpet and a renewed bathroom would not go amiss, and a renovated air conditioning system would be great. The hotel itself is a great old building and renovations would... more

We were lucky to get a spacious room with shared use of the very large terrace overlooking the Gambrinus Bar but the air conditioning hasn't improved. The beauty of this hotel is firstly its position being by the cafes, a short and easy walk to the park and the spas and a short stroll to the railway station where there... more

Four of us returned to this hotel for the second time, the staff are fantastic, and friendly, the food is great, and the location is perfect. This is a true Italian Grand Hotel, the rooms we were allocated were fantastic, and please note, this hotel is busy ALL year, it is always full, lots of tour groups and transit passengers... more