Should have been a luxury hotel, but it's now in a state of decadence. Spacious rooms, with outdated furniture and mediocre bathrooms. Poor breakfast. Service is quite uninterested, reluctantly doing their job. Good for a stop at Marsala, not for a holiday trip More

Great customer service here: warm, friendly and extremely helpful in terms of recommending where to go and what to do and what to eat! We went to ALL the restaurants they recommended and the food was just amazing!!! Great price as well!!! The hotel is lovely itself, especially the swimming pool and outdoor area!!! However, there were no bathrobes nor... More

We stayed at this hotel for 7 nights at the end of April start of May.  The hotel itself is a grand old place. It is decorated beautifully and set in a small but attractive garden.  The staff are fantastic. Very warm and welcoming, nothing is too much trouble.  In terms of facilities, the hotel lacks a gym/steam room/sauna etc... More

The public areas are spacious and impressive, the beds were very comfortable and our room was fine.  We enjoyed the breakfast, although finding that the cakes taste as good as they look was not good for our waistlines!  The pool area is lovely to sit in and relax, watching swallows swooping over the water.  The reception staff were friendly and... More

What a most charming and exquisite hotel, the wonderful antiques, marble floors, original and beautiful art all were so pleasing; however, they were completely overshadowed by the most impecable, professional, helpful and charming staff. One always felt so appreciated and cared for. The level of service provided was top notch. The breakfast buffet was elegant and so very, very delicious.... More

We went in February with friends and had a lovely stay. The staff were great - recommending restaurants and places to visit and went out of their way to help us, printing off maps and so on. The hotel has a relaxed atmosphere and despite being adjacent to a railway is very quiet - the double glazing works fine and... More

The public rooms are very gorgeous, lots of shiny marble and gilt, bedrooms very spacious and comfortable and clean. The pool looked so wonderful I was tempted to go in it even though it was February and pretty cold, but we contented ourselves with faking some swimsuit shots. The staff were extremely kind and helpful and full of good ideas... More

The new palace is a lovely comfortable hotel but what makes it really special is the quality of the reception staff who were exceptional , efficient , welcoming and very helpful and accommodating at all times. We were given a lovely extremely spacious room and it was very clean and well appointed. The hotel is a little gem and so... More

...not need internet connection. Especially in the 2nd floor it is working very poorly in the rooms towards the railroad and the backstreet. I found the hotel rather **** hotel than all five. Anyway we arrived late at night and were warmly welcome and cordially escorted to the rooms. The brekfast is more for cakes and "dolci" but to our... More