Dear VickiHaverson, thank you very much for your feedback and your loyalty. I can assure you that you will see changes in future at your preferred hotel. We upgraded this year already our key card system and Wifi Internet offerings. We will continue further and keep you updated also on this webpage. Therefore I hope we will see not only... More

Dear Therron W, thank you very much for your very nice feedback on tripadvisor. You are absolutely right, that we can not deny that we are in the middle of a new buzzling center with shops and restaurants all around where traffic comes automatically along with. But actually we have one side which is directly facing the sea and is... More

Dear claire_marshall34, thank you very much for your feedback on tripadvisor. I can understand your frustration and I sincerely apologize for that, but actually I think my colleague expressed himself wrongly. You can expect that our air condition works in every room fine, also on the 6th floor. Surely on the corridors it is much warmer as higher you get... More

Dear TheDolphinGuy, thank you very much for your valuable feedback on tripadvisor. I am proud to read that you talk about us as an institution in Muscat. We worked hard for it over the past 36 years. There are some plans of a light refresh of our pub this summer. I hope you will come again and will see and... More

Dear 808man, thank you very much for your positive feedback on tripadvisor. I am very glad that you enjoyed your stay with us and especially the food and drinks served to you. Actually I hope you have a chance to try our other restaurants like Senor Pico, Musandam or our Italian Restaurant Tomato on your next trip. I am looking... More

Dear Barry Delhi, thank you so much for your positive feedback. I really hope you will come back soon and than enjoy even a better view over the beautiful Gulf of Oman. with kind regards Oliver Geyer Resident Manager More

Dear LeeandStephen, thank you very much for your feedback. Feedback like yours helps us to improve our service and I can assure you that your comments are shared with the team. Especially problem resolution is very important and I deeply apologize that we failed in this area. Our hotel is certainly not new. We are currently working on how to... More

Dear Andrew E, thank you very much much for your honest and candid feedback. Please accept my sincere apologies and I can assure you that your issues got addressed and helps us to get better. I would appreciate, if you could give us another chance to show you that we can do much better and that this was not an... More

Dear juanita_sugarbomb, thank you very much for your comments on tripadvisor. It is a great pleasure to read your positive feedback about our staff, which makes me very proud and happy to share with them. In the first weeks of May Oman had some challenging weeks regarding the weather, which could have caused your impression about the pool water, but... More