Stayed there for my sister wedding at the weekend. The staff work really hard to help but the bar was sometimes unmanned and when it was manned the line was massive only to be told that some of the pumps were not working, warm beer and soft drinks. The guys working behind the bar made it clear that they were... More

Chose this hotel on the basis of its restaurant and sadly it did not deliver! The restaurant has been awarded two rosettes by the AA which I had taken to be some indication of quality but I shall now go and find out how and on what criteria these rosettes are awarded. The starters to be fair were acceptable but... More

Stayed here earlier on business this month. Sat nav got me there without any issues and there's plenty of free parking at the hotel. Check in process was efficient and the room was clean and spacious. All the staff that i encountered were friendly and helpful. Had intended to visit the restaurant but was warned that a party of 30... More

Had a bit of difficulty finding hotel initially which is much further out from Chester than I had envisaged. Check- in and room very acceptable. Breakfast in hotel, as I have found in all Macdonald hotels, was excellent and dinner in the Aiden Byrne British Grill was a bit different. Excellent cuisine but a bit over elaborate and smallish portions... More

I have just returned with my sister from a one night spa break at Craxton Wood, we stayed in room 215 an executive suite which was clean and comfortable with good amenities and nice extra touches including water and fruit. The beds were comfy and the bathroom looked quite new. The spa treatments were amoung the best Ive ever had,... More

Stayed at Craxton Hall weekend 5/6th May. Check in was fast and efficient and we were allocated a room on the ground floor. Upon entry the room had a musty smell. Back to reception and they changed our room to the upper floor without any fuss. The room was spacious and clean. The tv is a bit of a throwback,... More

I booked this hotel on a gourmet break as a treat for my mum. It was excellent from start to finish. on arrival check in was smooth, room on ground floor, very large, clean. We used the spa facilities, i had a back massage and a facial by Hannnah, this was the best massage i have had!! we made use... More

Have just spent the weekend at this fine hotel, (not our first visit either), the accomodation was First Class, Staff are the BEST and the food especially the Black Pudding second to none, we will come back soon. Thank you. More

we stayed here on a well earned break and everything was excellent from booking in to leaving.The room was wonderful very comfortable and clean and all the staff were very friendly the service was outstanding and nothing was too much trouble, the food was excellent and the location was so lovely. we really enjoyed our stay and will be going... More