So disappointing. Where do I begin? Upon arrival, we were assigned a room on a floor that was under renovation. The dust cloud when we came out of the elevator was a joke. After some haggling with the front desk, which was willing to offer another room with 2 single beds, we finally got a room on another floor. Even...
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Checked in to be told the hotel was undergoing refurbishment. And given a list of times when this was happening, basically the whole day.
Drinks were exorbitant in room service.
After a hard days training, it was disappointing to return to the hotel @ 5pm, and the room still not cleaned. The cleaner was telling some story about her key...
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Dear Guest,
We thank you for your candid comment and sincerely apologize as you have not experienced the best of our hotel during your last stay.
In order to maintain its elegant and contemporary look, and to improve the high quality of services our guests have a right to expect, our hotel is currently undergoing a full remodel. At the...
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Arrived late in the hotel and check- in was OK. No staff available for suitcases. Room was clean and spacious enough. Have to mention the bed with special matrass which slept excellent. Apparantly the hotel is redecorated. At 8 AM the drlilling and hammering started which was very noisy and I just had to leave the room because of the...
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Location is West from Paris, but with Metro Line 1 or RER place Charles de Gaulle is only 10 min. A place to consider even if you don't plan to stay/work at la Defense.
Check in was convenient and nice. Checkout was fuzzy, as the reception did not know if my credit card has been charged priori to th stay...
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The staff are excellent here. Very courteous and professional. We booked a standard room and when the airconditioining failed we were immediately upgraded. When the airconditioining in that room also failed we were moved again. The staff at all times were very apologetic and helpful however, there was not much more they could do. Even in the Upgraded room we...
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Dear Guest,
We thank you very much for the time you dedicated to report us your candid feedbacks.
I apologize for the inconvenience you have experienced during your stay both because of the faulty hot water system and the poor AC in your room. Those issues have been related to our Technical Departement and we are currently looking on finding...
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I was visiting Paris with my family over a weekend, which is why we needed two hotel rooms. This would have been a really expensive exercise in the city centre, but the Pullman La Defense, particularly with their weekend rates (The hotels in La Defense are primarily business hotels) was an excellent alternative at reasonable prices:
- The Metro station...
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Dear Guest,
Just a short message to deeply thank you for your candid compliments.
We are so happy that you enjoyed your stay. Be sure that we will share your comments with our team as your satisfaction is the best reward for all of us.
We hope to see you soon again when you visit Paris.
Kindest Regards,
Frédéric CLEMENT...
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I ve been there and I liked a lot this hotel. I thouch very clean e very smart fornitures. The breackfast was very good to.
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Nice room, internet works well, friendly staff, BUT It's 6 AM in the morning and we have no hot water!
The front-desk gentleman's solution at the front desk was to "let it run five minutes". Didn't help.
No wonder hotwire gave me a deal on this place....NOT impressed. Going to look for alternate accomodations now.
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