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BEST WESTERN Grand Hotel

Swainson Street, Hartlepool TS24 8AA, England
Hotel amenities
BEST WESTERN Grand Hotel
Ranked #5 of 8 hotels in Hartlepool
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159 reviews from our community

    Trip type
Traveller rating
    63
    42
    23
    17
    14
Date Rating
Gateshead, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 23 May 2013 NEW via mobile

We stayed in a double room on a Saturday night and were there for a wedding. The hotel itself has lots of character, beautiful reception room and the staff were friendly! There was mix up with our booking and they sorted it out quickly! Our room was lovely, very modern and functional with lots of light as space! If we... More

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uk
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 23 May 2013 NEW

Waiting staff very friendly and welcoming . We have been going on a weekly basis as it is great value for money everybody should try lovely . food fantastic cannot fault it we have luchtime special which costs around 5 pounds for a three course pizza or pasta lunch we have homemade soup with bun then any pizza or pasta... More

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See 3 more reviews by phsfraggle for Hartlepool
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 8 May 2013

Stayed here on Saturday 4th May and Sunday 5th May and stayed in a room with my partner. It was my brother’s wedding on the Sunday so a large number of rooms were reserved by him in advance for his wedding guests to pay on arrival. My partner and I had our room booked separately along with my mothers who... More

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Top Contributor
50 reviews 50 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 5 May 2013

The Grand Hotel lives up to it's name - it is very grand in an old fashioned way a beautiful building with lovely rooms - ours had obviously been refurbished recently and was very modern. No complaints about the room and its cleanliness. The staff are very friendly also - checked in and out by a very smart friendly girl.on... More

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Hotel M, General Manager at BEST WESTERN Grand Hotel, responded to this review
8 May 2013

Dear Acombdave, thank you for your review on Tripadvisor, i am glad you enjoyed your stay and the experiences of noise didn't spoil your stay, as we are a city center hotel and also host to many weddings and functions noise can be experienced in certain rooms, however we do try our best to allocate our rooms accordingly, Kind Regards... More

Harrogate, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 29 April 2013

Booked this break not knowing what to expect but we arrived to a warm welcome,we're upgraded to an executive room and offered free car parking(which you do not always get at town centre hotels)! Our room was large, in modern style, very clean and the bed was huge and comfortable! The hotel has its own restaurant and its own 'pub'.... More

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Cambridge, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 24 April 2013

This is typical of a Victorian 'Railway Hotel' the likes of which can be found near any major railway station throughout England. Built in the heyday of the railways at the latter end of the 19th century (a date stone dates it to circa1899) it is truly a grand hotel. The aesthetics of the beautiful staircase greeting you in the... More

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Hotel M, General Manager at BEST WESTERN Grand Hotel, responded to this review
8 May 2013

Dear JTreborM, Thank you for writing a review on our tripadvisor page, i am happy that you enjoyed your stay whilst in Hartlepool, I am sorry to hear about your experience in our hotels bar and i have spoken to the relevant manager who ensures that more staff training is given, Kind Regards Craig More

Ipswich, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 17 April 2013

The hotel has comfortable rooms with all the normal things you would expect (tea, coffee, ironing board). Nothing exceptional. I stayed here for 3 weeks for work and the advantage was its closeness to amenities within the town). The hotel professes an "arrangement" with the Springs gym but the reception staff knew nothing about it. The restaurant - a few... More

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Hotel M, General Manager at BEST WESTERN Grand Hotel, responded to this review
8 May 2013

Dear Sandra M, Thank you for writing a review on our trip advisor page, I am sorry that you didn't enjoy the restaurant, you have made some points that we will be addressing, thank you for your feedback, Kind Regards Craig More

Herrington-Burn, Tyne Wear
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 8 April 2013

we had a good night at this hotel, nice and cosy with good staff, we also went downstairs to the "parmo's" to eat, this does not belong to the hotel but they do some good offers together, we had a three course meal that was really good value for money, they also do the breakfast for the hotel, it was... More

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Hotel M, General Manager at BEST WESTERN Grand Hotel, responded to this review
18 April 2013

Dear Tommy_transit, We are very happy that you enjoyed your stay with us and will hopefully see you in the near future, Kind regards Craig More

Newcastle, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 April 2013

I have sopped at the grand a number of times so let have a quick review of my time there First off it’s a beautiful building and as you come through the main entrance up the steps to reception you are always met with a smile and a nice greeting from the person on the reception. You notice that the... More

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Hotel M, General Manager at BEST WESTERN Grand Hotel, responded to this review
18 April 2013

Dear Tony B, Thank you for the positive review, i will pass your kind comments to Gavin who will be delighted to hear them, Kind regards Craig More

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 29 March 2013 via mobile

The warm welcome of the receptionist Gavin is always a great start to the stay, we were upgraded to an executive room as we had stayed before, the room was very spacious and clean. The room was facing the direction of the sea but we weren't able to see it. Dinner on both nights was excellent and good value for... More

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See 3 more reviews by Poolie247 for Hartlepool
Hotel M, General Manager at BEST WESTERN Grand Hotel, responded to this review
18 April 2013

Dear poolie247, Thank you for the great review, we look forward to seeing you again the near future, Kind regards Craig More

 
 
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Additional Information about BEST WESTERN Grand Hotel

Address: Swainson Street, Hartlepool TS24 8AA, England
Region: United Kingdom > England > Durham > Hartlepool
Amenities:
Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 8 hotels in Hartlepool
Price range (per night): ₹ 4,855 - 7,925
Reservation Options:
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BEST WESTERN Grand Hotel
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