The hotel was very difficult to find and we were driving around for ages asking a number of people so signage could definitely be improved. The reception was ok, not overly helpful but ok and gives a slightly false impression of the rest of the place. The car park however was very convenient and we left the car there for... More

Reception offered to take my case to the room, when it wasnt delivered I fetched it myself, ( it was unattended in reception) Hotel bedroom not up to much... tea making tray "hidden" had to ask where it was.! Room wasnt very big and was dated. I pre paid for dinner .... nothing special .... having said all that the... More

I arrived at 10.30pm - the Hopper bus takes you there direct from T5 in 5 minutes - and left the next morning at 7am. The staff were helpful, efficient and polite. The room was clean and comfortable if slighly distressed in the margins. My room was close to a stairwell, but there was no noise problem (which I have... More

The hotel basically closes down at 10pm. Room service never answer the phone. Wake-up call will wake you up several times in the middle of the night even though you haven't ordered a wake-up call. No ATM available. The room where small, smelled odd and could use some refurbishment. All in all a really bad choice. This area has so... More

We stayed at this hotel on the 4th April, It was an over night stay as we were taking our little boy to Chessington Theme Park and it was only a 30 mins drive. The hotel itself was quite big and clean. The reception staff were very helpful and as we were only doing an over night stay we were... More

We stayed for one night as part of a school trip to London. Arriving just before midnight, we didn't get much chance to check out the hotel before going to bed. We had to lug our bags up a flight of stairs with no lift available and a very tired 8 year old which was no mean feat. When we... More

More than adequate lodgings for overnite stay at this hotel prior to departure from Heathrow next morning. At least this lodging had nice towels and bath amenities. Nice to have pant press in room. Overall room quite small. Shower was hard to turn off. Needs update on hall rugs and room carpeting. Pricing reasonable for this time of year. No... More

Got quite a good deal on this hotel but this is a let down to the Thistle brand on all accounts. Rooms were small and despite being renovated still looked tired. The staff we dealt with were unhelpful and at times rude and argumentative. Rooms were cold and the heating system was louder than the planes outside so couldn't be... More

I have stayed here three times en route to and from N.Africa. Staff are friendly. BT Internet is a pain in the butt. Rooms are small in N.American terms but well equipped right down to a heated pants press. Good little bar, breakfast buffet comes with runway views. I thought the food was fresh and tasty. No lifts mean you... More