I have a list of disappointing things; no shampoo supplied, inadequate shower, hard mattress, bed to short (I am 6" 2"), sound insulation poor, kettle worn out (intermittent operation due to worn contacts on base, no heat from radiator on Saturday afternoon, soup not edible, I had to send one of my deserts back because it tasted gross, toast like...
I am sorry you were disappointed with the hotel and had you come reception and reported
them most of them could have been rectified. When I get a rooming list from the coach company
it only gives me a name not personal details like height. The beds here are standard size so
maybe you need a hotel with King size...