The quality of service at this hotel is outstanding, management and staff are extremely helpful and courteous. Linen is blindingly white, rooms cleaned every day and nothing Is too much trouble for the staff. It is being renovated at the moment so if there is a little hiccup with your room don't worry it is seen to immediately. Wonderful second... More

Stayed at the Carlton for a recent ladies festival. The location of the hotel is perfect right by the pier but it can be difficult to find somewhere to park near as the pay and display bays on the sea front are popular. Hotel is rather tired in parts but is currently being refurbished. Our room was small and basic... More

I recently stayed at the hotel with an excess of a hundred guests for our annual ladies festival the hotel was clean and tidy the rooms adequate for a short break but the best part was the staff. The management were excellent and very attentive to everyones needs The food was very good and the staff serving the food were... More

If you want to stop at a Hotel and expect 4 star treatment, give this a miss for the moment. There were a number of problems with the showers not working and its a bit tired and needing some improvement BUT I cannot say how much we appreciated the staff trying to sort out problems. Our's and a couple of... More

Room 344 was great lovely view balcony and lots of space. The hotel was great the staff really friendly especially Adam and Sophie. They worked really hard because they were short staffed. The entertainment was ok on all three nights. The location was perfect. The only small glip on the horizon was the food was a little unimaginative and bland... More

I recently stayed for 3 nights with friends taking a coach holiday.We were greeted on arrival and our baggage taken off the coach.All the staff were friendly and helpful especially our waiter Sean. The room was fine with a balcony and a wonderful view of the sea and pier. The only down side was the shower which ran hot and... More

We recently stayed at this hotel on an organised coach trip on a bed, breakfast and evening meal basis, I was very unsure as to what we would get due to the cost of the stay. We arrived early and the rooms were not quite ready, however we were supplied with tea and coffee in the bar while waiting. The... More

Our stay was 5th & 6th April 13, Room 107, We could have sat there all day just looking at the sea view, however. The reception was welcoming and quick, The room was clean and of ample size, Meals were served with minimum of waiting and were quite ample to sustain you and most of all, ALL the staff were... More

We stayed at the Carlton over the Easter holiday on a room only basis and couldn't fault the friendliness and cleanliness of the place. Its location was perfect for the seafront and the shops. We had a third floor room with a spectacular sea view, especially as Neptune was particlarly angry during our stay!! The only downside was having to... More