an excellent hotel; helpful reception, comfortable room,with plenty of hot water! First-rate food with splendid choices, all fresh, really hot and delicious! Waiting/catering staff most obliging. Surprised it's only 3* ! ! Thank you for a good weekend More

We have just recently returned from a five day holiday at this hotel on a Skills coach trip. We had a very good check in with the staff who quickly took our cases off the bus and put into the reception, We were very pleased with our room on the second floor as it was a very big, clean and... More

We were in a room on the second floor with a small window overlooking the back alley (noisy at weekends and early morning) sadly we also had a view of the pigeons and their deposits left on the widowsill,the television was ok once I'd worked out how to use the changer, the shower was excellant' but unfortunately the bed although... More

The England Team participating in the 4th Commonwealth Youth Games on the Isle of Man stayed at this hotel for the duration of The Games. It quickly became a 'home away from home'. The Manager, Alex Perriam, and his staff are to be commended for their wonderful can-do attitude - no request was too small or too large - and... More

We have just spent a week at this hotel as part of Shearings coach trip. The greeting when we arrived was lovely, Karen the asst manager climbed aboard the coach to welcome us and many of the staff were stood outside the hotel welcoming us in. yes the corridors are narrow but in keeping with the period and design of... More

We found the room alright, though the bed was comfy, got to sleep ok once the extrator fan switched of in the kitchen, as it was very loud, our room over looked the kitchen window. The food was very good and plenty of it, morning and evening, and the staff were very pleasant, your plate was taken away as soon... More

No WiFi in the cramped and tired room. Reception and dining room smells of overcooked cabbage. Shower over the bath barely managed a trickle. Average age of residents 70+. Probably fine for a cheap coachtrip, with good views across the promenade, but if you're used to staying in a proper hotel, not up to much. Very friendly service on the... More

Amber bar and restaurant closed. Full of coach parties. Guests booking independently not catered for. Staff sullen. Furniture and hotel interior shabby and uncomfortable. Broken items not fixed or replaced. Why have a television where you can't see it. Booked an executive room but dissappointed. No organisation at all in the running of the place. More

We have family in the isle of man and visit regularly, this is by far the best hotel that we have stayed in so far. It is a lovely hotel, with friendly staff and modern, clean, comfortable rooms . It is conveniently located - approximately 5min walk away from the sea terminal, has lovely views of douglas bay and is... More