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Trevelyan Hotel, Douglas, Isle of Man, UK

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Trevelyan Hotel

Queens Promenade, Douglas IM2 4NE
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Ranked #23 of 26 hotels in Douglas
3.0 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    6
    6
    1
    0
    10
Date Rating
lancaster
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Roughing it.”
1 of 5 stars Reviewed 20 September 2012

It's cheap. It's tacky, it's run down,it smells musty,everything is ancient and a lot of it is broken. I could forgive that for the price but there is no excuse for bad customer service whatever you charge. Hard to find the staff and if you do manage to coax one out of the back,dont expect your needs to be met.

Was this review helpful? Yes 1
TrevelyanIOM, Public Relations Manager at Trevelyan Hotel, responded to this review
23 October 2012

Dear Abigail1Lancaster, I am sorry that you feel that the customer service was not up to your liking during your stay at The Trevelyan Hotel. I was wondering if you could be more specific with some details that you have written such as, what was "broken"? Also if you could be more specific with the bad customer service that you... More

Wallasey, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Returning to The Trevelyan Hotel”
5 of 5 stars Reviewed 5 July 2012

I first stayed at the Trevelyan back in 2007, I have on each occasion visited there been made very welcome, rooms have been spotless, any problems I only had to speak to Delia and all was sorted. If I needed assistance it was there. The family have on each visit been more than helpful to me, they have made each... More

Was this review helpful? Yes
TrevelyanIOM, Public Relations Manager at Trevelyan Hotel, responded to this review
23 October 2012

Hi, Thank you for your comment with regards to The Trevelyan Hotel. We aim to please all our customers every day of the year. If you have any feedback that can help us improve our services please email me on ik108@greenwich.ac.uk with reference Trevelyan/Tripadvisor. Thanks and hope to see you back soon, Public Relations Manager More

Belfast, UK
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
“The Trevelyan does what it says on the Tin”
5 of 5 stars Reviewed 3 July 2012

Just back from our third trip to the Trevelyan in the past couple of years, and once again had a great stay. Regarding some of the negative comments, I fail to understand what some people expect from this type of establishment? Our room was spacious, comfortable and, above all, spotless with a super view of the Bay. Breakfast was excellent... More

Was this review helpful? Yes
See 3 more reviews by Ulstair for Douglas
TrevelyanIOM, Public Relations Manager at Trevelyan Hotel, responded to this review
23 October 2012

Hi, Thank you for your comment with regards to The Trevelyan Hotel. We aim to please all our customers every day of the year. If you have any feedback that can help us improve our services please email me on ik108@greenwich.ac.uk with reference Trevelyan/Tripadvisor. Thanks and hope to see you back soon, Public Relations Manager More

fakenham
1 review
“great stay for TT”
5 of 5 stars Reviewed 27 April 2012

stayed for tt week 2011, not the best furnished or decorated hotel, but by far the best we have ever stayed at for warmth,friendliness and atmosphere. we took our 10 year old nephew and he said he had the best time of his life and we musn't go back without him. He drove the staff up the wall , and... More

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TrevelyanIOM, Public Relations Manager at Trevelyan Hotel, responded to this review
23 October 2012

Hi, Thank you for your comment with regards to The Trevelyan Hotel. We aim to please all our customers every day of the year. If you have any feedback that can help us improve our services please email me on ik108@greenwich.ac.uk with reference Trevelyan/Tripadvisor. Thanks and hope to see you back soon, Public Relations Manager More

Orpington, England
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
37 helpful votes 37 helpful votes
“OMG!”
1 of 5 stars Reviewed 12 September 2011

I've thought long and hard about writing this review. You will have got a sense from others that the hotel is not that good. They are right. What others have failed to convey is how this hotel will never improve with the attitude of the management. The distain for paying clients is tangible - check the instructionary notices dotted around... More

Was this review helpful? Yes 2
TrevelyanIOM, Owner at Trevelyan Hotel, responded to this review
14 August 2012

Thank you for your custom and thank you for your review. First of all, the Tourism Department did not send anyone for the CYG because the hotel was not in the guide as it is only a two star hotel. This was not the only hotel not included in the selection process. Second, other hotels during the CYG had rooms... More

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“Superb place to stay”
5 of 5 stars Reviewed 17 August 2011

We stayed in the Trevelyan and it was faultless. Very clean, lovely staff and a fantastic breakfast. We would be happy to stay here every time we visit Isle of Man.

Was this review helpful? Yes 5
TrevelyanIOM, Public Relations Manager at Trevelyan Hotel, responded to this review
23 October 2012

Hi, Thank you for your comment with regards to The Trevelyan Hotel. We aim to please all our customers every day of the year. If you have any feedback that can help us improve our services please email me on ik108@greenwich.ac.uk with reference Trevelyan/Tripadvisor. Thanks and hope to see you back soon, Public Relations Manager More

Portsmouth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“it was a very nice hotel to stay in”
4 of 5 stars Reviewed 8 August 2011

this hotel was a very pleasurable hotel to be staying. my room that i stayed in was not a sea view room but my dad was staying in one and itwas lovely but it is very nice anyway and so i did enjoy my stay here and my room. it was lovely to walk outside having the whole of douglas... More

Was this review helpful? Yes 3
TrevelyanIOM, Public Relations Manager at Trevelyan Hotel, responded to this review
23 October 2012

Hi, Thank you for your comment with regards to The Trevelyan Hotel. We aim to please all our customers every day of the year. If you have any feedback that can help us improve our services please email me on ik108@greenwich.ac.uk with reference Trevelyan/Tripadvisor. Thanks and hope to see you back soon, Public Relations Manager More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“A lovely hotel with pleasant staff”
4 of 5 stars Reviewed 26 July 2011

My stay was during the TT races, I'd read all the reveiws and travelled with an open mind. On my arrival to the hotel I was pleasantly surprised. It's clean, Delia is extremley helpful, beds were comfy. Breakfast second to none. If you can oversee the what I would call the "old fashioned" exterior which incidently isn't all bad then... More

Was this review helpful? Yes 3
TrevelyanIOM, Public Relations Manager at Trevelyan Hotel, responded to this review
23 October 2012

Hi, Thank you for your comment with regards to The Trevelyan Hotel. We aim to please all our customers every day of the year. If you have any feedback that can help us improve our services please email me on ik108@greenwich.ac.uk with reference Trevelyan/Tripadvisor. Thanks and hope to see you back soon, Public Relations Manager More

East Lothian
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Be realistic in your expectations”
4 of 5 stars Reviewed 23 April 2011

My stepfather had never been to the TT although it was on his "things to do list". As he is in his 70's and less fit than he use to be he went with my eldest son and I when we returned to the Island this year. As we were booking late at Xmas it was difficult to get accomodation,... More

Was this review helpful? Yes 4
TrevelyanIOM, Public Relations Manager at Trevelyan Hotel, responded to this review
23 October 2012

Hi, Thank you for your comment with regards to The Trevelyan Hotel. We aim to please all our customers every day of the year. If you have any feedback that can help us improve our services please email me on ik108@greenwich.ac.uk with reference Trevelyan/Tripadvisor. Thanks and hope to see you back soon, Public Relations Manager More

Glasgow, United Kingdom
1 review
5 helpful votes 5 helpful votes
“Lovely Hotel”
4 of 5 stars Reviewed 22 December 2010

I always read reviews with a pinch of salt. Sadly nowadays people want 5 star accommodation with a cheap price tag. I stayed at the Trevelyan for 5 nights, the owner and her daughter Delia were both extremly helpful and the rooms were clean. I feel that some of the comments placed on this reeiw page have been somewhat exaggerated.... More

Was this review helpful? Yes 5
TrevelyanIOM, Public Relations Manager at Trevelyan Hotel, responded to this review
23 October 2012

Hi, Thank you for your comment with regards to The Trevelyan Hotel. We aim to please all our customers every day of the year. If you have any feedback that can help us improve our services please email me on ik108@greenwich.ac.uk with reference Trevelyan/Tripadvisor. Thanks and hope to see you back soon, Public Relations Manager More

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Additional Information about Trevelyan Hotel

Also Known As:
Trevelyan Hotel Douglas, Isle Of Man, UK
Address: Queens Promenade, Douglas IM2 4NE
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar/Lounge Beach Free Breakfast Pets Allowed Room Service Wheelchair access
Hotel Style:
#5 On the Beach Hotels in Douglas

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Trevelyan Hotel
Queens Promenade
Douglas IM2 4NE
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