This hotel was one of the most friendly we have ever stayed at. The staff made the holiday really, they were the most pleasant hotel staff we have ever encountered. they went out of there way to be helpful and whilst you cant suit everbody they did their best and always with a smile . Maria and Les were great... more

having read the review's on this sight i was a little worried about going there for weekend. but we have just had a wonderfull long weekend. stuart the resturant manager was very profesional; if he had to let us know anything he went to every table to let us know what was going on.the was good just enough cooked well.... more

This is a medium sized hotel in Shanklin on the Isle of Wight, commanding a great spot on the cliff top, overlooking the sea. The hotel is within easy walking distance of the town centre and the sea front. The hotel is mainly a coach holiday hotel, bringing elderly visitors to the IOW from the North of England. The hotel... more

My Mother (75 year old) and her friend (90 years old) stayed here in September 2009 for a few days. The experience they had was that place was run with no consideration for the customer. Example, break fast is served until 8:30, my mother and friend arrived for breakfast at 8:35, this prompted snide remarks that break fast is served... more

I was so pleasantly surprised by this hotel, not the most glamorous of hotels to be honest and quite a few steps inside for the elderly to navigate, however it did have a lift so as long as you didn't mind a little wait it was possible to cut the number of steps quite significantly. Room : Large, airly, with... more

the room was dated the food was not very good child portions had to out to eat one night but could not afford to go every night which we would have loved to more

This was the 1st and last time we travel on a Robinsons holiday . The driver on the IOW was very knowledgable but was very aloof , abrupt and should spend more time sharpening his interpersonal skills rather than propping up the bar , pontificating and criticising other road users . The hotel was more like Butlins than a relaxing... more

the hotel ws the best good things there the best sirvice ever best bar man ever called les good bar fissiltys good swimming pool go veiw from the room we had but there was one thing all old people i was the youngest one in the hotel so need to get more young ones in so i would so come... more

We arrived having travelled with GeeVee Travel of Barnsley (excellent company and driver, John). Piece of card to fill out perforated down middle I filled this out and handed to main reception. Queued to get a seat at the allotted time and was greeted with the Manager of the dinner area, a chap called Stuart who was very abrupt when... more