Ive stayed at this hotel a few times, generally because its right beside the M6 and is good for stop overs between meetings. Location is great, grounds of hotel and parking are first class. However ive found the service to be patchy, sometimes waiting at reception for someone to appear, same at the bar often no one behind it unless... More

This hotel has a character of its own. Somewhat quirky with its low-rise arrangement of long corridors strung out over a large area, the hotel is well set back from the road in its own large green space. The hotel has a relaxing laid-back feel to it with an excellent swimming pool that encourages lane swimming and a gym. We... More

On arrival stood waiting for receptionist Eventually approached bar staff, 3 people serving and the receptionist for front desk was totting up the cash register at the bar! Actually went over and requested service, she finished the task and about to leave when another member of staff appeared at the bar with 4 half drunk bottles of wine....this needed attention.... More

Not the welcome we expected when we checked in at reception. Receptionist advising me they were unable to take money from my account which was booked way back in November, for hotel room. I received no e-mails or phone calls to suggest this. Off course the reason they could not take money was because they were trying to charge me... More

red wine from the fridge! cost £8 a glass, staff were not on this planet didn't know how to work till after hours! the whole thing felt like a throwback to alan partridge... lounge/bar sitting area tables were covered in clutter and dirty glasses/mugs/plates etc. bar staff were standing chatting while we cleared our own table! ordered room service, cereal... More

stayed as part of a large group second weekend in Dec,and had the misfortune to sit down to the self service buffet in the restaurant,unfortunately our stay was paid for as a dinner b & b for two nights,starter on the first night was veg soup which was ok, hot buffet consisted of dried up pasta bake,dried up spare ribs,... More

In contrast to a recent reviewer, this was one of the best Holiday Inns I have ever stayed in. We arrived mid evening Sunday after a long drive to a very friendly welcome from the receptionist who explained everything we needed to know and wadsn't at all put out when we declined the breakfast offer. I had requested a quiet... More

It's such a shame. I've known this hotel for over 30 years and it's always been top notch but its well past its sell by date. As another reviewer pointed out the paint is still chipped however the carpets weren't stained as they were brand new and stank of glue!! The staff at check in were off hand, upset when... More

I stayed here recently with my partner and from the moment we arrived the staff were an absolute joy! The check-in was smooth and could not have been friendlier as we were chatted to as if we were royalty. As it was late when we arrived we decided to order room service to be told it was very busy and... More