Got this hotel on a deal for £39, this was excellent value, needed it for a one off nights stay in the Wetherby area. The room was small but pleasant, the beds were comfortable and the bedding pristine white which I like, the room in general was very clean. The only criticism would be, as usual in most hotels......"MORE ATTENTION...
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Dear jmrleeds,
Thank you for your kind review! Here at the Mercure Wetherby we are constantly striving to improve and maintain our service and standards. I have discussed your comments with the Head Housekeeper in regards to the shower area and will take action where necessary. Thank you once again and I look forward to welcoming you back here soon....
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have stayed at Mercure Wetherby several times on business. Lots of car park spaces. The rooms are superbly inviting after a long day travelling with sofa to relax. I've tried breakfast only a few times, as I always leave the hotel early in the morning. Very easy access to A1. Like the hotel and the staff.
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Dear chris w,
Many thanks, for your kind comments and I was delighted to see that your stay was thoroughly enjoyable. The whole team work very hard to ensure we give our guests the best possible service and I do hope you will come back soon.
Kind Regards
Dominic Biggin
Operations Manager
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I stayed in Wetherby on New Years Eve package. We checked in before 12 which was great. Room was ok, room service menu with drinks a bit overpriced. The party was amazing and the beef was gorgeous. Room looked amazing, lots of balloons and decorations. Last year we stayed in Hilton and it wasn't good as this one. Its was...
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Dear Anne W,
Thank you for the great review! We are proud of the staff and the service given and also for all the great feedback we have had from the Christmas and New Years Eve parties. We are already looking forward to hosting next years events and I hope to welcome you back very soon..
Kind Regards
Dominic Biggin...
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The hotel was a good price and the staff were friendly, it is more a budget place, not luxury, but perfectly ok for an overnight stay for the race meeting. The very worst thing about our stay was making the mistake of going into the Black Bull pub, in Wetherby village. My Husband and I had booked a table for...
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Dear rap100r,
Thank you for your comments and I am happy that you enjoyed your stay. We are always trying our utmost to deliver the best service to our guests and we look forward to seeing you again soon.
KInd Regards
Dominic Biggin
Operations Manager
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Booked hotel for a work collegue who had to amend the dates due to parents being involved in an accident. Had to cancel and rebook three days before stay but hotel still took £690 for the original booking and he had to pay again for the new booking. Room was small and run down with a broken shower and no...
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Thank you for your valued review and I would like to apologise that your stay was not to your complete satisfaction.
In regards to the hotel films, we have a great selection of up to date movies from only £5.99. We also have a fantastic media package for £19.99 which includes as many movies as you can watch and also...
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Well where to start with this little beauty?
Was invited up as part of a family xmas 'do' and stayed the night at the mercure.
To say its dated is an understatement, tiger print carpets deck the floors in the run up to the 'studios',which may i add are nothing more than bigger spaces to catch dust.
One of the...
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Dear guest,
Thank you for your valued review. I would sincerely like to apologise if your stay did not match your expectations. I would like to assure you that we have looked into the concerns regarding your hotel room and taken action accordingly. I do hope that you would consider visiting us again when you are in Wetherby as I...
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Stayed here for 1 night as part of 2 night trip to wetherby in early December and was really unhappy with the place. The room was very cramped but to be fair, quite clean. The bathroom looked aged and in need of a refurb. The shelf was positioned so that washing or even using the sink proved difficult. There was...
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Dear Guest,
Thank you for your valued review and I would like to thank you for your comments regarding your stay with us. We are continually striving to improve all aspects of our customer service and so welcome all feedback.
I have taken all your comments on board and taken action where appropriate.
I would also be delighted to discuss...
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Make money purely on location but service is awful. Breakfast - would feed that to the starving!! Best avoid if possible?
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Stayed here for three nights for a two-day wedding in the summer. Conveniently located (on a roundabout) but could do with updating. It looks fine from the outside but once indoors the decor is a bit drab. The room was only OK - bed was tiny and I'm glad to see I'm not the only reviewer who had to share...
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We stayed two nights with a bargain rate deal.
The hotel has seen much better days but with Mercure having recently taken over I expect things will improve. It is in desperate need of a refresh for it has been allowed to become run down and offers little other than a convenient overnight stay for sales reps and conferences on...
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