We were travelling with a tour group and arrived quite late, first up we had a twin room instead of a double as requested which was ok but the shower didn't work properly and the beds were old and i could feel the springs when i sat down, there was an odour coming from the shower also, so my husband...
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It's next to some kind of plant room and there is a constant humming noise. You will need ear plugs to get a good nights sleep.
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Dear Guest,
Thank you for your feedback regarding room 102. I have asked the Maintenance Manager to make a thorough inspection of the room to take any action needed. I would like to thank you once again for bringing this to my attention so as to prevent any future occurance.
Kind Regards
Mark Hoyland
General Manager
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I used their booking service online and paid in full a month before we arrived. After driving 450 miles to get there I was told that they didn't have my booking in their system. I showed them my email details which even says its paid. They explained this happens but we don't take any payment. I had to call my...
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There are several positives about this hotel. The location within walking distance from the lovely town of Wetherby and the friendly helpful staff being the chiefest of them. However, this is a hotel on the countdown to closure and this shows in the fabric of the building and the quality of the rooms. I had booked a Double Executive room...
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Dear Guest,
Thank you for your comments regarding your stay with us, both positive and constructive. I was delighted to see that our staff were again noted for their friendliness and I am grateful for your feedback concerning the bedrooms which I am currently reviewing, thank you once again.
Kind Regards
Mark Hoyland
General Manager
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I stayed at the Mercure hotel Wetherby in April and I have to say it ticked all the boxes for me. Although my stay was only for a couple of nights I found the food very agreeable and the rooms quiet and comfortable, which is what I required and sometimes don't get from other more expensive hotels.
The staff were...
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Dear Guest,
Thank you for your kind comments, I was delighted to see that all our staff were warm and welcoming and provided you with the high standards we strive for at the Mercure Wetherby Hotel. I do hope we can you welcome you back here very soon and thank you once again.
Kind Regards
Mark Hoyland
General Manager
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1960s hotel that apparently is due for demolition to be replaced with yet another supermarket. The place is presentable and the room was a pleasant suprise having read the reviews but on retiring to bed it was like sleeping on a trampolene, in fact I couldn't get any sleep and after bouncing up and down all night, spent the rest...
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Dear Mahoganyman
Thank you for taking the time to review our Hotel. Our maintenance team have stringent procedures in place to check and replace all bedstock but we are always grateful for feedback from guests during their stay so we can take action immediately. I do hope you will take the opportunity to stay with us again where the whole...
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Very good value for the money that we paid. Pleasant and helpful staff. Nothing seemed to be
too much trouble. Room rather small but had everything that we needed for 2 nights stay.
Clean beds and nice white towels.A la carte overpriced for the food that was served. Unimaginative table d'hote menu. Almost the same both nights.Breakfast very good. Why...
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Dear Meachy,
Thank you for taking the time to leave some constructive feedback of your stay. I was delighted to see that our staff had been helpful and friendly and that you had good value for the money you spent.
I have read with interest your comments on the A la Carte Menu and we are in fact in the...
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This review is about my reservation experience and relates more to Mercure as a whole rather than the Wetherby hotel.
I reserved 4 nights, Monday to Thursday, through LateRooms.com and only when I got the confirmation email was it clear that they charge £10 per day for parking, which is quite a sting, given that this hotel is a in...
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Dear Brian9731
Thank you for your comments concerning your reservation experience. I am grateful for all feedback as it is only by listening and responding to guests, that we are able to go forward.
I have passed your comments to our reservations centre to see where if necessary improvemnets can be made to the booking system.
I would also like...
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