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The Cloud Hotel

Meerut Road, New Forest, Brockenhurst SO42 7TD, England
Hotel amenities
The Cloud Hotel
Ranked #7 of 9 hotels in Brockenhurst
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88 reviews from our community

    Trip type
Traveller rating
    54
    17
    8
    3
    6
Date Rating
Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 17 June 2013 NEW

Another stay at the Cloud Hotel exceeded all my expectations again.A great place to take your Mother or Father to get thoroughly spoiled. Everything is excellent and the staff team should be commended on their attention to detail, smiling faces and warm personalities. Loved it and will be back.

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Hook, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 June 2013

I have just returned from the Cloud Hotel after a long weekend break, which included my mums 80th birthday party. We had family of all ages and they all enjoyed the superb food and the excellent service, which you all should be, very proud of. Mandy has the service, off to a tee, keep up the good work!! My mum... More

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tillergirl, Owner at The Cloud Hotel, responded to this review
7 June 2013

I'm so pleased to know how much you all enjoyed your Mum's 80th birthday celebrations and thank you for taking the time to give the Cloud Hotel and the staff such a positive review. I was particularly delighted to know the younger members of the family enjoyed their stay and I have shared your kind comments with the staff who... More

London
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 27 May 2013

..about 'The Cloud'. Its owner has absolutely perfectly pitched her offering to the demographic that uses her hotel; this is great business sense. As a guest, you will quickly understand the rationale behind the way the hotel works - it is, first and foremost, the brilliant outcome of its owner's business acumen; whether or not it's for you, of course,... More

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tillergirl, Owner at The Cloud Hotel, responded to this review
28 May 2013

Many thanks for you incisive and helpful comments! We are so pleased that you enjoyed your stay at The Cloud and that you appreciated our many strengths. We will certainly take into consideration your point about pricing (£175 B&B for two people, forest view room) when we review our tariff. We welcome customers of all ages here at The Cloud,... More

Nuneaton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 17 May 2013 via mobile

Myself and husband spent four days at the cloud. We have stayed here before. Everything about the holiday was great. The rooms were very comfortable food was very yummy! The staff couldn't do enough for us. We shall be going back. Excellent hotel!

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tillergirl, Owner at The Cloud Hotel, responded to this review
18 May 2013

Thank you so much for your glowing review of the Cloud Hotel. The staff and I always appreciate it when a customer takes the time to give us a review and we are delighted to know how much you enjoyed your stay with us. The staff have been made aware of your kind comments. I look forward to welcoming you... More

London
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 12 May 2013 via mobile

Don't consider staying here if you're south of 65. Care-home ambience, poky rooms, previous guests' stuff not cleaned out of drawers... The lovely welcome and general warmth from the receptionist wasn't matched by the restaurant staff (we asked for a latte at breakfast but were told the "machine isn't turned on"). It's also way overpriced for the offering - probably... More

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tillergirl, Owner at The Cloud Hotel, responded to this review
13 May 2013

I am sorry you did not enjoy your stay at the Cloud Hotel recently. We have many happy customers who return year after year to stay with us for several days at a time dinner bed and breakfast and write glowing reviews in our visitors book and I am always disappointed when a customer who only stays for one night... More

Christchurch
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 May 2013

Yesterday I left one sorry hotel and walked with my friend round to the Cloud Hotel. They were very busy, and it was lunch time. We were just going to have a coffee. What a warm welcome. We were taken to our seats outside, cushions were brought for us. A lovely tray of coffee, cream and biscuits at a price... More

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See 4 more reviews by TreeChristchurch for Brockenhurst
tillergirl, Owner at The Cloud Hotel, responded to this review
13 May 2013

Thank you for taking the time to give the Cloud Hotel such a positive review and I'm delighted to know you enjoyed your visit and I look forward to welcoming you back again sometime in the future. More

London
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 29 April 2013

We spent one night in the Cloud Hotel this past weekend and i wish we were staying longer. The hotel is immaculately kept and all the staff are wonderful. Nothing was to much to ask and when I asked for a late check out they were more than willing to accomodate me at no extra charge. The breakfast was also... More

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tillergirl, Owner at The Cloud Hotel, responded to this review
30 April 2013

It was so nice to get a review from one of our young customers proving that the Cloud Hotel does also appeal to the young and I would like to thank you for taking the time to give us a good review. I'm delighted to know how much you enjoyed your stay and hope I will have the pleasure of... More

Hampshire
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 28 April 2013

As soon as you enter the Cloud Hotel it becomes apparent that it caters predominately for the more genteel elderly type of clientele. The hotel is beautifully maintained and very clean and smart, but becoming very dated. We were warmly welcomed - even though we were only dining there that evening and shown to the conservatory for a pre-diner drink.... More

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tillergirl, Owner at The Cloud Hotel, responded to this review
30 April 2013

Thank you for your review and I am disappointed to know that you felt you were regimented. I can assure you the waitresses were not waiting to lay up for breakfast and wanted you out of the restaurant. The majority of our customers enjoy relaxing in one of our lounges after dinner while they enjoy their coffee which is included... More

Woking, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 22 April 2013

Have just returned from 4 nights at The Cloud. The staff very friendly and helpful. Hotel over looks the New Forest with ponies grazing outside the hotel. Food exceptional. Shall probably return again in the near future.

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tillergirl, Owner at The Cloud Hotel, responded to this review
27 April 2013

I'm delighted to know you will be returning to the Cloud Hotel and that you enjoyed your stay. It is always appreciated by myself and my staff when a customer takes the time to give us a good review and I would like to thank you .I look forward to having the pleasure of welcoming you back to the Cloud... More

Dorset
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 14 April 2013

My father and step-mother love this cosy and genteel Hotel visiting it regularly for lunch, dinner or afternoon tea so it was the ideal choice for his 80th Birthday Lunch. We had sole use of the lovely function room at the back (for our 24 guests) and were able to take advantage of the unexpected sunshine by enjoying coffees in... More

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tillergirl, Owner at The Cloud Hotel, responded to this review
19 April 2013

Thank you for your 'perfect' review of your Father's birthday celebrations. It was our pleasure to have the opportunity to welcome you all to the Cloud and provide a Birthday celebration that was enjoyed by everyone. I have passed on your lovely comments to Bridget and my staff who appreciate you taking the time to give them such a positive... More

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Additional Information about The Cloud Hotel

Also Known As:
Cloud Hotel Brockenhurst
The Cloud Hotel Brockenhurst, New Forest
Address: Meerut Road, New Forest, Brockenhurst SO42 7TD, England
Region: United Kingdom > England > South East England > Hampshire > New Forest > Brockenhurst
Amenities:
Free Parking Restaurant
Hotel Style:
#4 Family Hotels in Brockenhurst
#5 Romantic Hotels in Brockenhurst
Price range (per night): ₹3,804 - ₹5,244

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