This is one of the best hotels I've ever stayed in, the location was stunning( we were blessed with fab weather). Every member of staff I encountered was exceptionally well trained, really polite and very helpful even when they met some very difficult ppl in our party!!! The rooms were lovely & comfy if a bit warm especially the bathrooms.... more

My friend just got married at this hotel and I had stayed a couple of nights. The rooms where spacious and well decorated. The bed and pillows were the softest and the most comfortable ever. The light switches to the bathroom were a bit complicated and that was my only fault about the rooms. The staff at the hotel were... more

My wife and I decided on a two night "minimoon" after our main honeymoon in August was less than special due to the fact that our two teenage kids who we took along were just that "Teenagers". We wanted a contemporary but stylish and lavishly appointed hotel by the sea. After many hours trolling the web we decided on the... more

Beautiful setting, staff very helpful and polite, resturant food good, room lovely - and we were in the bronze room - no complaints about the decor,cleanliness etc - but the bedroom doors........!!!!!!!! Nightmare. They are very heavy doors and close with such a loud bang, you can hear them from the floor below. Very disturbing, especially when there is a... more

My partner and I stayed at the hotel on a Friday night, check in is at 15.00 but after a call to the hotel the day before we were able to get access to our gold room with sea view at 13.00. Staff were excellent, polite, friendly and helpful. Room was clean and big, bed was lovely and soft and... more

Stayed for our wedding anniversary. The hotel was very busy with weddings on Friday and Saturday. We stayed in a gold room with a fantastic view of the harbour. The room was a good size with a lovely comfy bed. Bathroom very modern and with the same view as the bedroom! Dinner in the hotel was very good and reasonably... more

My husband surprised me with a night at this lovely hotel for our 10th wedding anniversary. We were staying in a bronze room which was a great size, with one of the most comfortable hotel beds we have stayed in and the pillows were wonderful (I would have happily bought them!). You don't get a view and the comments about... more

We stayed for the bank holiday Monday and the Tuesday. we had an enjoyable stay hotel just a walk to Mudeford Quay, lovely views, just short walk to very friendly country pub good food called( Nelson). Ideal spot to visit all nearby towns and beaches, and we took the bus to poole very nice day out. Breakfast great good choice... more

I booked a spa day for a friend and me which included lunch, 2 treatments, dinner, a twin room and use of the spa facilities. We had a pleasant break but the attention to detail is bad and I'm not sure the hotel has earned its four stars. I would expect more. The hotel is in a good location on... more