Arrived at the Hilton, Gateshead and the reception area was stunning and staff helpful & friendly. Our room was 145 with a fantastic view no dressing gowns/slippers though! We upgraded to the executive offer and this meant we had a complimentary non alcoholic drinks and nibbles while we watched the rugby with another couple. Unfortunately 10 minutes before the end... More

Was a bit apprehensive that the staff would be OTT with the posh act and that we may feel uncomfortable - but all I can say is the service was efficient, obliging and nothing was too much trouble, the Executive rooms we stopped in on the 5th floor (Rooms 510 & 512) were well laid out, spotless and made the... More

This hotel would have been top notch in the past but has failed to modernise at all. My door would not lock and other things were hanging from the door by 1 screw. Bathroom damp smelling and tired with a creased shower curtain you wouldn't expect it in a cheap B&B. Antiquated, noisy heating system. Breakfast mass cooked and cold... More

I stayed for 2 nights and had a very quiet spacious room, entry level room. No noise even though, he room was not far from the lifts and room was at the front of hotel. Bed was perfect and I am fussy. I had an initial problem with the room temp and the engineer was prompt, wonderfully efficient and he... More

On arrival I was told that i had got a free upgrade. I walked into the room and thought wow - it had a fantastic view and the room looked gorgeous. The staff were friendly and the hotel was clean. Breakfast was nice the only problem was the room location! The room i was given was on the first floor... More

This is one of the newer large corporate hotels in Newcastle. The location opposite the historic quayside and between the famous bridges. I visit Newcastle a lot, but had not been here before this visit, however my favourites were full so I thought I would give this place a try, partly cause I wanted easy access to a gym. The... More

Hi, for those of you who know Newcastle, you will know this is the most premium location possible. And you get charged for that unless you book early. :-) It has a pool that is great 15m size so you can truly swim. However, the people are not very nice at checkin or at check-out. They made a mistake with... More

I booked a room here for last night (31/01/12) for My Wifes Birthday, from the second we arrived at the hotel it could not be faulted in any way we had an amazing night. Check-in was quick and simple, I booked us into an Executive Plus Room (No. 347) which had a stunning view of the Tyne Bridge, Millenium Bridge,... More

We spent two nights on 10th Nov in an executive room with access to the executive lounge. The room though not huge was lovely; flat screen tv, robes & slippers nice products in the bathroom etc. The lady from hotel reservation really looked after us and as Hilton Honours members we were given a room with a balcony for free... More