Stayed here on our first night afer our local wedding in 1992 and we returned for our 20th anniversary on 5 May 2012. After reading some of the reviews I was a little worried about the visit, however we had a very pleasant experience all round. Yes the room was a little small and worn but in perfectly good working...
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Thank you for your great comments I will pass them on to the team who will get great satisfaction from this. We are pleased with the refurbishment in the bar, I know it will have great impact. We are all proud of our hotel and strive to exceed our customers expectations. We hope it wont be too long before your...
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Upon reading the reviews on here I was concerned the hotel wouldn't match with my expectations but I no reason to be concerned.
I stayed for a wedding and impressed with everything the hotel offered. The room (523 - balmoral suite) was very good and one of the most comfortable beds I have slept in.
The staff were very professional,...
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I am in receipt of your email and am invetisgating the issues you raised. I can only apologise for the short fall in our customer service after your departure from the hotel. I will respond directly to you once complete.
I will pass all your comments onto the team who will be delighted to hear that you enjoyed the wedding...
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After reading some very negative reviews on here I was a bit concerned about our visit to the Churchgate Hotel, however all my fears were unfounded.
We were staying here as some friends were holding their weddining ceremony and reception in the hotel.
When we arrived the receptionist was pleasant and helpful, we were able to check into our rooms...
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We are pleased to hear that you enjoyed the wedding and that the team looked after you well. It is good to hear that people are willing to give us a chance even after reading previous comments. The investment in carpets has had a big impact and going forward new furniture in the bar so hopefully you will decided to...
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I attended a ladies festival food portion small wallpaper hanging of in room
Would not recommend
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This is not something that we normally receive negative comments about as we usully receive very positive comments and have lots of repeat business however I will discuss your comments with the head chef and food and beverage supervisor to ensure that all guests expectations are met or indeed exceeded
Thank you for contacting us
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The hotel is run down with the most awful looking gym I have been in. The room was small but fine until the electricity failed at 12am and did not reappear. The breakfast was poor with one fried egg which remained on the hot plate for 20 minutes on its own with no refresh. The staff however remain stoic and...
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I am pleased to hear that my team looked after you, I will be sure to pass your comments on. We do realise that the hotel is looking tired and the comapny have started to invest in the property. We had new carpets in the corridors last year and we are at present having new carpets and furniture in the...
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We arrived on Saturday at lunchtime, to find there was only 2 other cars in the whole of the car park, so although we were early, we decided to see if we could check in early. We went to reception, to find the man on reception at the back of the reception desk lolling around on a chair in front...
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I very much appreciate your comments which are all very relevant. I will discuss with my team leaders all the points you raised and ensure that retraining is undertaken and that we use our initiative when allocating rooms and in menu planning.
Thank you
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Well, what can I say; I know there are several comments below about the hotel looking tired. But I think there is a difference between looking tired and needing to be condemned! The settees in the bar area look like those ones on the Febreeze adverts; you know the ones that are actually in a squat….
My room was a...
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Thank you for your review. I am aware that areas of the hotel are tired and in need of refurbishment. I apologise that we did not live up to our high standard of customer service and food quality, your comments will be taken on board and addressed with our food and beverage team who will work hard to recify any...
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My wife and I booked a New Years Eve package for this hotel after seeing their festive brochure which promised a three day break with afternoon tea on day 1, a bucks fizz reception, new years eve dinner with champagne at midnight and a quiz/bingo with live entertainment on New Years Day. We got the new years eve dinner with...
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Thank you for your review. The New Years Eve package was unfortunately not ran by the hotel as we did not have enough interest. This was explained to any guests wishing to stay extra nights with us other than New Years Eve. I apologise if this was not communicated correctly to yourselves either on booking or during your stay.
It's...
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Recently stayed for 2 nights and while service and hospitality were top class, do not expect a great phone connection (if any at all) and WiFi speeds are abysmal. For even basic internet tasks, the experience was painful. As another reviewer mentioned, the price of upgrade is nothing compared to the room price. It seems the infrastructure is there but...
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I've stayed a couple of nights at the Chruchgate which seems to be mainly catering for business users but strangely enough has very poor (slow/low bandwidth) wireless access especially for the price charged. I needed to check my email which would only require a few minutes access and the cost was prohibitive, especially when you take into account the amount...
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Thank you for your comments. I am in the process of looking at alterantive options for the internet service we offer as I am aware that connection can sometimes be poor. I do hope that we will see you at the hotel again soon.
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