Better than its sister hotel The Grand because it is more up to date like the Grand really nice staff,clean and comfortable and food to die for More

The Queens hotel in Lerwick is part of the KGQ group and is the better of the two hotels in the group (the other hotel being the 'Grand'). Having stayed at both hotels the Queens is certainly the better of the two. This hotel even provides bedrooms for smokers. The menu was favourable and the food very acceptable although the... More

We stayed for three nights. Our room was fine though a bit cramped but everything worked and the bathroom was clean. Our breakfasts were very good, we didn't eat in the restaurant but the meals provided in the small bar were excellent. In particular, the battered cod was good and one of us also enjoyed a tasty burger! Staff were... More

Well, we were nervous about staying here after reading the previous reviews. Maybe we're not fussy types but although there's room for improvement we really enjoyed our stay. The only quibbles were that the bathroom window could have done with a blind. The occupants in the yatchs in the marina would've been able to see us at night! We left... More

We were staying in the Queens Hotel as a large block booking through our company & this seemed to allow the hotel staff to treat us like cattle. On entering the hotel you are hit by a musty smell of damp, this isn't surprising as the hotel is very old & built into the sea wall. We where in a... More

The restaurant service was dour, incompetent, and completely disinterested. The food was ok, but for the price I would have expected better service. Examples - no time to select from the menu, & hassled to do so ; chose & was immediately told that my choice wasn't available ( there were only 4 diners); no finger bowl with mussels; no... More

It is with regret that I have to post a negative review about a dining experience at the Queens Hotel, Lerwick but I am doing so in the hope that it will improve matters for future customers. Three out of the four meals produced were of a very low standard and the price therefore was extremely exorbitant. I can honestly... More

stayed here for 2 nights in June while in lerwick on business. Reception staff were quick and efficient. Restaurant staff were of mixed ability in terms of customer service. The first morning my greeting to Amy was totally ignored, I also heard her being short with customers. On the second morning I could clearly hear the staff in the kitchens... More

Our triple room and bathroom were excellent apart from one problem which needs fixed which is the slow rate of hot water from the shower and to fill the bath (20 mins) but the room and bathroom were otherwise the standard of a 4* hotel and the Queens is a 3* i.e. large bedroom and bathroom and well decorated. Our... More